Post Closing Manager

Job description

Who We Are Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation. The Post-Closing Manager is responsible for leading the post-closing team and overseeing all functions related to the audit, review, and delivery of closed mortgage loan files. This role ensures the integrity, accuracy, and regulatory compliance of all closed loan documentation in accordance with investor requirements, TRID guidelines, and applicable lending policies. The Post-Closing Manager serves as a subject matter expert across conventional, FHA, VA, and USDA loan products and drives process improvements that support the department's quality and throughput goals. KEY RESPONSIBILITIES TEAM LEADERSHIP & OPERATIONS - Manage, mentor, and develop a team of post-closing coordinators and Jr post-closers, providing day-to-day oversight and performance guidance. - Establish and monitor team productivity standards, including review of an average of 5–6 loans per coordinator per day at a high quality threshold. - Conduct regular pipeline reviews, identify bottlenecks, and reallocate resources to maintain turnaround targets. - Serve as the escalation point for complex loan defects, documentation disputes, and investor exceptions. LOAN FILE AUDIT & QUALITY CONTROL - Oversee the audit of all closed loan files to verify completeness, accuracy, and compliance with regulatory requirements and investor guidelines. - Direct the review and remediation of loan defects, ensuring all outstanding conditions are resolved within department SLAs. - Maintain accountability for final recorded and non-recorded closing documents, ensuring proper custody and maintenance. COMPLIANCE & INVESTOR RELATIONS - Ensure all post-closing activities meet TRID disclosure and timing requirements, FHA/VA/USDA guidelines, and applicable fair lending laws. - Manage submission and receipt of FHA mortgage insurance and VA loan guaranty within 60 days of closing. - Oversee processing of upfront MIP and VA/USDA funding fee payments through the payment processing system. - Ensure all loans are registered with MERS - Manage submissions of all required loans through Fannie/Freddie UCD - Collaborate with compliance, legal, and secondary market teams to address investor findings and repurchase requests. PROCESS IMPROVEMENT & REPORTING - Develop and maintain post-closing policies, procedures, and training materials to support team consistency and regulatory alignment. - Track and report key performance metrics including defect rates, cure timelines, investor delivery rates, and team throughput. - Identify systemic issues and lead cross-functional initiatives to improve loan quality and reduce post-closing defects. - Partner with closing, underwriting, and operations leadership on process alignment and shared quality standards. SYSTEM & VENDOR MANAGEMENT - Administer and optimize workflows within the loan origination system (LOS) to support post-closing efficiency. - Manage relationships with title companies, recording agencies, custodians, and investors as needed to resolve post-closing issues. REQUIRED QUALIFICATIONS - 5+ years of mortgage post-closing experience, with at least 2 years in a supervisory or team lead capacity. - Deep knowledge of conventional loan guidelines, including TRID disclosure and timing requirements, investor delivery standards, and post-closing documentation requirements. - Demonstrated ability to identify, document, and remediate loan defects across multiple loan product types. - Experience with a paperless LOS platform (Byte Pro preferred, Encompass accepted;). - Strong organizational and prioritization skills with the ability to manage competing deadlines in a high-volume environment. - Excellent written and verbal communication skills; ability to communicate clearly with internal stakeholders, investors, and external partners. - Proven ability to lead teams, drive accountability, and maintain high standards of quality under production pressure. PREFERRED QUALIFICATIONS - Working knowledge of FHA, VA, and USDA loan guidelines, including insurance/guaranty submission processes and acceptable documentation standards. - Experience managing investor relationships and responding to post-purchase review findings or repurchase demands. - Familiarity with secondary market requirements for loan delivery to Fannie Mae and Freddie Mac, including UCD submission. - Experience designing or optimizing post-closing workflows and quality control frameworks. - Bachelor's degree in finance, business, or a related field, or equivalent professional experience. CORE COMPETENCIES - Attention to Detail — Maintains a high degree of accuracy across high-volume loan reviews; identifies errors and deficiencies that others may overlook. - Leadership & Accountability — Holds team members to clear performance standards while providing the support and development they need to succeed. - Regulatory Knowledge — Stays current on changes to mortgage compliance requirements and proactively communicates impacts to the team. - Problem Solving — Resolves complex loan defects and escalations efficiently, exercising sound judgment and initiative. - Collaboration — Works effectively across closing, underwriting, legal, and operations to resolve issues and improve processes. Employee Benefits We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to): - Equity Ownership: All teammates receive stock options—we win together - Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered - Work-life balance and a generous paid time off policy - In order to support teammates who become parents, Tomo Mortgage provides paid parental leave - 401(k) retirement plan