Post-Implementation Consultant - Master Data Management Platform

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role Looking for an opportunity to leverage your Master Data Management (MDM) expertise in a post-implementation capacity within the life sciences industry? Veeva Systems is seeking a Consultant for our [Network](https://www.veeva.com/products/crm-suite/network-mdm/) team to work with our live customers. As a Consultant, Network MDM, you will be a key member of our team, providing ongoing application administration, subject matter expertise, and strategic advisory for customers live with Veeva Network. You will serve as the definitive "Network Expert" for a portfolio of clients, ensuring their MDM ecosystem remains healthy, optimized, and aligned with best practices. This is a remote, full-time, permanent role, supporting multiple clients in a shared, dedicated capacity. This is a customer-facing role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position. ### What You'll Do - Strategic Advisory: Serve as the primary SME for Veeva Network, providing proactive guidance on aligning system capabilities with evolving business requirements and industry regulations - Environmental Governance: Manage the critical "Network-to-CRM" interface, ensuring the integrity of end-to-end data flows and validating the accuracy of Data Change Requests (DCRs) - System Optimization & Continuity: Own the long-term performance of the Network environment, proactively managing the environment to identify technical debt and ensure optimal performance - Best Practice Guidance: Act as a "guardrail" for customers, recommending industry-standard configurations for match/merge logic, survivorship rules, and data model extensions to prevent system degradation - Process Evolution: Partner with customers to refine their internal data governance processes, ensuring they maximize the value of their Veeva investment post-go-live - Configuration Enhancements: Independently execute technical tasks within the customer’s environment, including data model updates and system audits - Manage client interactions, set expectations, and provide clear, effective communication - Triage, troubleshoot, and resolve client-reported issues related to data, configuration, or platform performance - AI-Enabled Efficiency: Leverage Veeva’s approved AI tools to accelerate documentation, data investigation, and provide faster technical insights - Contribute to internal initiatives, knowledge sharing, and best practice development - Uphold the Veeva Vision and Values including “Do the Right Thing” and “Customer Success” ### Requirements - 3+ years of professional experience specifically within Master Data Management (MDM) or Life Sciences Data Operations - Master Data Management experience - Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms) - Experience in a customer-facing role, demonstrating consulting acumen and the ability to influence stakeholders - Ability to work remotely and independently in support of multiple clients while maintaining an 80% billable utilization target - Excellent verbal and written communication skills are essential - Qualified candidates must be legally authorized to be employed in the United States ### Nice to Have - Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms) - Deep understanding of Life Sciences commercial data (HCP, HCO, Payer/Plan) - Experience with SQL for deep-dive data investigation - Active Veeva Network or Veeva CRM certifications - Experience in a "Long-term Partner" or Managed Services delivery model ### Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: 1. A conversation with the hiring manager 2. A practical case exercise 3. A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision. ### Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program ### Compensation - Base pay: $70,000 - $140,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.