Practice Management Analyst

Job description

Division: Eskenazi Health Sub-Division: FQHC Req ID: 26623 Schedule : Full Time Shift : Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA Status Exempt Job Role Summary The Practice Management Analyst is accountable for supporting Eskenazi Health Center (EHC) operations in the areas of provider compliance, provider onboarding, provider and resident schedule templates, payroll, time off work, productivity, and reporting and analysis of data. This position reports to the Area Operations Director, Clinical Information Systems and will partner with AOD, CIS on day-to day operations as well as short and long term planning and strategic initiatives. The Practice Management Analyst works with all levels of leadership and management and is a valued partner in EHC strategic operations. Areas of focus may include operational practice management and physicians, residents and APPs within primary care. Essential Functions and Responsibilities • Establish and maintain relationships with EHC senior leadership, EHC operations team, health center leadership teams, and providers to support and enhance patient care and the practice environment. Service as a resource to in all areas of focus. • Serve as a liaison between EHC and EMG operational leadership for assigned areas of focus. Lead and facilitate organizational and strategic initiatives including management of site PTO calendar. • Services as a liaison between EHC, residency coordinators, and chief resident to coordinate residents’ schedule templates, time off, and make up sessions. • Advocate on behalf of providers with departments throughout the organization to share information, identify opportunities for continuous quality improvement, resolve problems, and facilitate achievement of organizational initiatives. • Responsible for time keeping data entry for all providers within the primary care Federally Qualified Health Center (FQHC) division • Support the onboarding process of all new primary care providers. • Responsible for template schedule builds and maintenance for all providers and residents within the primary care Federally Qualified Health Center (FQHC) division • Coordinates with EPIC Optimizers for provider training. • Support revenue efforts through monitoring and analysis of schedule utilization. • Provide timely, thorough and well-written or verbal communication to providers, leadership and other stakeholders to enhance partnerships and achieve goals. • Partner with Director to establish a portfolio of standard operating data and reports for assigned providers and areas of focus to manage and direct operational performance. • Provide independent project management services for identified initiatives within the operations department. • Serves as a resource person for staff in regards to policies, procedures associated with areas of focus • Collaborates with senior leadership team to determine elements of operations and financial data utilized in assessing operations outcomes. • Detailed knowledge of practice workflow processes and ability to recognize needed changes and makes recommendations for change • Maintains knowledge of relevant JCAHO and HRSA standards and guidelines as well as clinical standards for federal programs and state licensure agreements. Collaborates in developing and assuring compliance with policies and procedures related to JCAHO, HRSA and other accrediting and licensing agency guidelines and requirements for all services at Health Center. • Supports procurement and maintenance of regulatory required documents for provider files. • Supports site leadership efforts in finding coverage for providers who are taking time off by submitting in signup genius the open opportunities. Job Requirements • Bachelor’s degree or equivalent combination of education and experience in a health related field • 5 years of healthcare or research/data analysis experience may be accepted in lieu of bachelor’s degree Knowledge, Skills & Abilities • Critical thinking and analytical skills including the ability to identify trends, opportunities and variances • Excellent written and verbal communication skills with the ability to transfer knowledge to providers and stakeholders with varied backgrounds through strong presentation skills. • Highly capable in Excel • Time management skills to meet deadlines and manage multiple priorities • Ability to develop and maintain positive working relationships • Self-motivated with the ability to maintain high energy level • General understanding of practice management and operations Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.