Practice Manager

Job description

# Practice Manager — Philadelphia, PA **Kolmac Integrated Behavioral Health** ## Lead with Purpose. Build a Team That Changes Lives. Kolmac Integrated Behavioral Health is looking for a dynamic, experienced **Practice Manager** to lead operations at our Philadelphia, PA location. This is a rare opportunity for a mission-driven operations leader who thrives in fast-paced healthcare environments and is passionate about delivering exceptional patient care through strong leadership and operational excellence. Here, the Practice Manager isn't just an administrator — you're a strategic partner, a team motivator, and a change champion. We're looking for someone solution-focused, goal-oriented, and resilient: a leader who rises to challenges with clarity, compassion, and confidence. You'll work hand-in-hand with clinical leaders and the Patient Access Director to align daily operations with Kolmac's mission — helping individuals and families heal through evidence-based addiction and behavioral health care. If you're energized by leading teams, solving problems, and making a real difference in people's lives, **we want to meet you.** --- ## What You'll Do **Operational Oversight & Practice Efficiency** - Lead day-to-day clinic operations at our Philadelphia location - Keep the site clean, professional, and welcoming - Manage inventory of office, medical, and clinical supplies - Ensure smooth workflows from front desk to back office, aligned with Kolmac standards - Proactively adjust operations to maintain peak performance **Provider & Patient Access** - Coordinate provider schedules and support onboarding of new providers - Monitor appointment availability and maximize same-day access - Evaluate staffing and scheduling to meet patient demand and financial goals - Manage smooth transitions during provider departures or additions **Patient Experience & Service Recovery** - Serve as a key point of contact for resolving patient concerns - Drive service recovery and continuous improvement efforts - Use operational data (patient flow, no-show rates) to guide improvements **Staff Supervision & Development** - Supervise all non-provider staff — training, onboarding, performance, and payroll - Coordinate staffing schedules to support efficient patient care - Partner with clinical leadership to identify training needs - Foster team engagement, development, and accountability - Lead hiring, promotion, and termination decisions **Compliance & Facility Readiness** - Ensure compliance with health, safety, and regulatory standards - Uphold Kolmac's Code of Conduct and internal policies - Partner with Compliance and Legal on risk, privacy, and regulatory matters - Train staff on compliance and emergency preparedness **Financial Performance & Revenue Cycle** - Oversee collection of copays, deductibles, and balances - Track cash collections, payer mix, and accounts payable - Maintain accurate financial documentation and reporting - Collaborate with centralized billing to strengthen revenue cycle performance **Leadership & Communication** - Run regular team meetings on goals, updates, and policy changes - Be a visible, supportive leader who builds strong provider-staff relationships **Plus** - Step in to support staff during peak times or absences - Take on other duties to keep clinics running smoothly --- ## The Logistics - **Location:** Philadelphia, PA - **Schedule:** Monday–Friday, 10:00 a.m.–6:00 p.m. - **Starting salary:** Up to $65,000, with potential for more based on experience, licensure, education, and skill level ## What You Bring - 4+ years in healthcare office management with direct staff supervision - Experience managing a medical office or behavioral health practice - Strong interpersonal and communication skills across clinicians, staff, and patients - Sharp analytical and problem-solving abilities - Comfort with healthcare software and administrative systems - Proven leadership, motivation, and goal-setting skills - Solid grasp of healthcare finance and best practices - Strong organization and time management - Bachelor's degree preferred, not required ## What We Offer - Competitive compensation - Full medical, dental, and vision benefits - Life insurance - 401(k) - Tuition reimbursement - Paid professional development time - Student loan repayment program - Paid vacation time - ...and more! --- ## About Kolmac Integrated Behavioral Health Kolmac has led the field in outpatient treatment since 1973. Patient care is at the heart of everything we do. Following the merger of Kolmac Outpatient Recovery and Concerted Care Group (CCG), we provide addiction and behavioral health treatment for individuals, families, couples, and groups across Maryland, DC, Virginia, Delaware, and Pennsylvania — and we're still growing.