Practice Manager

Job description

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities. Job Summary: The Center Administrator (CA) is a vital leader at ArchWell Health. CAs are responsible for all operations within a single center, ensuring all clinical and administrative operations are effectively executed. Center Administrators are expected to supervise clinical and non-clinical staff, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner. The Center Administrator will be responsible for practice profitability, revenue goals and other metrics including clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership. Duties/Responsibilities: • Lead, coach, and mentor a multi disciplinary team of 10+ colleagues, promoting a culture grounded in accountability, collaboration, compassion, and service excellence. • In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores • Ensure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systems • Create a positive and productive work environment to attract and retain staff, providers and members • Oversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentiality • Facilitate regular team meetings to foster communication, establish best practices, strengthen teamwork, and ensure alignment on operational and quality priorities. • Own and oversee resource management, ensuring the center is appropriately staffed to meet business needs and expected growth • Conduct routine staff observations and performance audits to ensure adherence to clinical workflows, safety standards, documentation guidelines, and best practices. • Provide real time feedback, individualized coaching, and structured development plans to support colleague growth and consistency of performance. • Ensures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilities • Accountable for the needs of the center, as well as, its physicians, clinicians, and care teams for high-quality member care Required Skills/Abilities: • Oversee daily center operations to ensure efficient scheduling, registration, billing, documentation, and patient flow processes. • Ensure the center remains appropriately staffed to meet business needs, support projected growth, and maintain a positive member experience. • Uphold all compliance and regulatory requirements—including HIPAA, member/employee safety, physician documentation and coding audits, and internal quality standards. • Conduct systematic audits of safety practices, and clinical/administrative processes to ensure high reliability and compliance across the center. • Identify performance gaps and lead process improvement initiatives that strengthen quality, reduce errors, and drive consistent execution of organizational standards. • Partner with clinical leadership to monitor key quality metrics, implement targeted interventions, and ensure the center achieves or exceeds quality of care benchmarks. • Implement strategies that enhance member engagement, satisfaction, and retention—ensuring each member receives an exceptional and personalized experience that will contribute to increased satisfaction scores through service recovery, follow up, and proactive member support initiatives. • Partner with cross functional teams to optimize managed care performance, productivity standards, and cost management initiatives. • Serve as a visible and trusted ambassador for ArchWell Health within the local community. • Develop and maintain positive relationships with healthcare partners, community organizations, senior service agencies, and marketing collaborators to support membership growth and reputation. Education and Experience: • Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related discipline preferred • A minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting required • A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required • Experience with ECW is strongly preferred • A passion for mentorship and team-development, particularly across multiple functional areas • A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization • Proficient PC skills • Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary) ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.