Practice Manager - Greencross Vets Underwood

Job description

Practice Manager | Greencross Vets Underwood | Brisbane, QLD 🐾 Lead a Great Team. Drive Clinic Success. Make a Genuine Difference. Greencross Vets Underwood is looking for an experienced and people-focused Practice Manager to lead our wonderful team and support the continued success of our growing clinic. This opportunity is ideal for an experienced Veterinary Nurse looking to step into or continue in leadership, an established Practice Manager, or a healthcare professional with strong medical, dental, allied health, or hospital management experience who is passionate about people, operations, and exceptional customer service. If you thrive on developing teams, creating positive workplace cultures, improving business performance, and delivering outstanding client experiences, we'd love to hear from you. Why Underwood? Greencross Underwood is a modern, purpose-built clinic conveniently located alongside a busy Petbarn store. Our close partnership with the Petbarn team provides a steady stream of referrals and allows us to deliver a seamless experience for pet owners and their pets. Our recently built clinic features: • Digital radiography • iM3 dental suite • Skyla biochemistry and Mythic haematology analysers • High-quality ultrasound • Two anaesthetic machines • Multiparameter patient monitoring equipment • Dedicated surgery and imaging areas • Separate dog and cat wards • Modern, well-equipped treatment and consultation spaces Most importantly, we're a supportive and collaborative team that genuinely enjoys working together. We celebrate our successes, support each other through challenges, and are passionate about delivering exceptional care to both our patients and clients. Why You'll Love Working in Underwood Located just south of Brisbane, Underwood offers the perfect blend of convenience, accessibility, and lifestyle. Working at Greencross Underwood means you'll enjoy: • Easy access to the Pacific Motorway, making commuting simple from Brisbane, Logan, and the Gold Coast • A thriving retail and commercial precinct with cafés, restaurants, gyms, and everyday amenities close by • Close proximity to Westfield Mt Gravatt and Logan Hyperdome • Beautiful local parks, walking trails, and outdoor spaces nearby • A diverse and growing community with a strong family feel • Convenient access to both Brisbane City and the Gold Coast for weekends and adventures • The benefit of working alongside a busy Petbarn store, creating a vibrant and pet-focused environment every day Whether you're grabbing a coffee before your shift, enjoying lunch with the team, or heading off for a weekend away, Underwood offers the convenience and lifestyle that makes coming to work enjoyable. Combined with our modern facilities, supportive team, and close partnership with Petbarn, Greencross Underwood offers the perfect environment for an experienced leader looking to make a genuine impact while enjoying a great work-life balance. About the Role As Practice Manager, you'll play a key role in leading the day-to-day operations of the clinic while fostering a positive, engaged, and accountable team culture. Working closely with our veterinarians, nurses, reception team, and regional leadership team, you will help drive clinic performance, support team development, and ensure exceptional patient and client experiences. Key responsibilities include: • Leading, coaching, and developing clinic team members • Building and maintaining a positive, supportive, and accountable team culture • Managing rostering, workforce planning, recruitment, and onboarding • Overseeing clinic administration and daily operations • Monitoring business performance and supporting clinic KPI achievement • Supporting exceptional client service and patient care standards • Driving local marketing and community engagement initiatives • Managing stock control and supplier relationships • Partnering with Vet Directors and regional leaders to support clinic growth and success • Ensuring compliance and operational standards are maintained • Supporting workflow and operational efficiency across the clinic For candidates with a veterinary nursing background, the role will also include hands-on nursing responsibilities to support the clinic's day-to-day operations. About You We're looking for someone who: • Holds a Certificate IV in Veterinary Nursing (or equivalent) and is eligible for veterinary nurse registration, or has significant leadership experience within a medical, healthcare, dental, allied health, or hospital environment • Has previous Practice Manager, Operations Manager, Hospital Manager, or leadership experience • Is passionate about developing and supporting people • Has strong leadership, coaching, and communication skills • Demonstrates sound business acumen and organisational abilities • Enjoys creating positive and engaged workplace cultures • Can confidently balance operational, people, and business priorities • Is solutions-focused, proactive, and highly organised • Has a genuine passion for delivering exceptional client experiences Previous veterinary industry experience will be highly regarded; however, we also welcome applications from experienced healthcare leaders looking to bring their transferable skills into the veterinary industry. Why Join Greencross? As part of one of Australia's leading veterinary networks, you'll have access to: • Competitive salary package • Full-time role with flexibility • Ongoing leadership development and career progression opportunities • Access to industry-leading continuing education programs • Mental Health First Aid Officers • Free confidential counselling and wellbeing support through LifeWorks • Staff discounts on veterinary services and products • Petbarn retail discounts • Fitness Passport access • Access to a supportive national network of veterinary professionals • Career opportunities across the broader Greencross network Apply Today If you're an experienced leader who enjoys building great teams, delivering outstanding client experiences, and making a meaningful impact every day, we'd love to hear from you. Join Greencross Vets Underwood and help lead a clinic where exceptional patient care, strong team culture, and professional growth thrive every day. 🐶🐱💙