Practice Success Manager

Job description

The Practice Success Manager serves as the primary practice-facing relationship owner for an assigned portfolio and market of individual physician practices. They are responsible for both identifying and securing new practice engagements and sustaining performance and satisfaction for practices already receiving Guidehealth’s services. This role represents Guidehealth's operational and clinical infrastructure directly to physicians and practice staff through an ongoing working relationship. The Practice Success Manager owns the full arc of the individual practice relationship: introducing Guidehealth's services and securing buy-in from practice leadership, transitioning engaged practices into implementation, and maintaining ongoing engagement through monthly performance reviews and coaching. This individual serves as the practice-facing liaison to Guidehealth's clinical pillars (CDI, CM, Quality), represents practice needs internally, and partners directly with practices to resolve service delivery barriers. WHAT YOU’LL BE DOING Practice Identification & Pre-Implementation Engagement Identifying and evaluating individual practices within assigned networks for fit with Guidehealth's value-based care services, working within network and health-system relationships established by the Director Conducting outreach and initial meetings with individual practice leadership to introduce Guidehealth's services and value proposition Building the case for engagement and addressing practice-level objections to secure agreement to move into implementation Moving engaged practices into implementation, coordinating with the Practice Operations Manager on kickoff and onboarding Ongoing Practice Relationship & Retention Serving as the day-to-day point of contact for an assigned portfolio of practices, maintaining consistent communication and touchpoint cadence Building and maintaining trust-based working relationships with practice administrators and frontline clinical staff Supporting long-term retention and satisfaction through consistent, high-quality engagement throughout the performance year Representing practice feedback, needs, and risks internally, routing them to the appropriate team or escalating to the Director as needed Documenting all practice meetings, key email correspondence, and key interactions in HubSpot CRM to maintain an accurate, current practice-level relationship record Scheduling and coordinating practice-facing meetings, including performance reviews, escalation discussions, and ad-hoc check-ins Exercising independent judgment in determining the appropriate meeting cadence and format (in-person versus virtual) for each practice based on relationship stage, performance trajectory, and practice preference, rather than applying a fixed cadence across the portfolio Performance Review & Coaching Support Providing monthly performance reviews to assigned practices and facilitating the accompanying conversation with practice leadership Translating performance data and benchmarks into clear, actionable next steps for practice teams Supporting practices in developing and tracking improvement plans tied to performance targets, in partnership with the Director Identifying practices at risk of underperformance and escalating with supporting context to the Director Practice-Facing Coordination Serving as the practice-facing liaison to Guidehealth's clinical pillars (CDI, CM, Quality), communicating updates and workflow changes to practices Serving as the primary internal communication channel between practices and Guidehealth's clinical pillars, relaying practice-level feedback, updates, and operational conditions back to CDI, Care Management, and Quality leads Representing Guidehealth's services and expectations to practice stakeholders during implementation kickoff and onboarding Correcting internal barriers or delays impacting practice service delivery directly with the practice as the first point of resolution Collaborating with the network's Client Relationship Manager (network-side counterpart, external to Guidehealth) when a practice is unresponsive or additional support is needed to resolve outstanding barriers Network & Client-Level Support Supporting the Director of Practice Success in the development and delivery of network- or client-level presentations and business reviews, contributing portfolio-level performance narrative and practice-level context Keeping the Director informed of network-level trends, risks, and practice sentiment across the assigned portfolio that may affect the broader client relationship WHAT YOU'LL NEED TO HAVE Ability to travel locally up to 50%. Must reside locally in GA. Minimum 3 years of experience in a practice-facing, account management, or business development role within healthcare, value-based care, or a related field. Experience working within an ACO, MSSP, or value-based care model (delegated services, managed care, or population health environments) Demonstrated ability to build trust-based relationships and secure buy-in from physicians and practice leadership Proven ability to facilitate productive, sometimes difficult, performance conversations with practice leadership Strong understanding of individual primary care physician practice workflows, day-to-day operations, and front-office/clinical environments Ability to manage multiple practice relationships simultaneously with high attention to follow-through Strong written and verbal communication skills, with the ability to translate performance data into a clear narrative for practice audiences Strong time and task management skills, including the judgment to calibrate engagement intensity and format across a portfolio of practices with differing needs, rather than treating all practice touchpoints as interchangeable Ability to work independently with strong ownership and accountability for practice-level outcomes Based in or willing to relocate to the Atlanta, GA area, with ability to travel up to 50% of the time within Georgia for in-person practice engagement WOULD LOVE FOR YOU TO HAVE 4–5 years of experience, or experience specifically in practice acquisition, physician outreach, or provider network development Clinical background (e.g., Medical Assistant, Care Manager, RN, LPN) or other relevant clinical experience Experience in a manager or operations role within a primary care practice Health coach certification or motivational interviewing skills Experience with CRM platforms (HubSpot preferred) Familiarity with quality metrics, HCC coding, or care management integration Existing familiarity with the Atlanta-area independent physician practice landscape The salary range for this role is between $85,000 and $95,000 per year ALIVE with Purpose: How We Thrive at Guidehealth At Guidehealth, our values come to life in everything we do. We are Driven by A ccountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. Always Growing, Always L earning — staying curious and continuously improving inspires us to shape a better future for healthcare. With Collaborative I nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve. At Guidehealth, Every V oice Matters — we believe our collective strength is rooted in the unique perspectives of each team member. And through E mpathy in Action, we build stronger connections with those who count on us. This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth. BENEFITS: While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered. Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected. Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals. Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need. Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us. All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements. REMOTE WORK TECHNICAL REQUIREMENTS Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements. SECONDARY EMPLOYMENT At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on. WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. As a growing and innovative organization, we operate with a high degree of agility. Employees are expected to adapt to evolving business needs, step in to support cross-functional initiatives, and contribute beyond traditional role boundaries when needed. This collaborative and flexible mindset is essential to our success. We encourage cross-training, ongoing development, and a commitment to learning across all areas of the business—ensuring we continue to grow and you continue to thrive as a high-performing, mission-driven team. Join us as we put healthcare on a better path!!