Practice Success Manager

Job description

**About Chamber** Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for every patient. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and that by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. **Role Overview** We’re looking for a Practice Success Manager to serve as the front-line partner for our network practices. You’ll work directly with physicians, practice managers, and care teams to help them thrive in value-based care — driving clinical performance, optimizing technology adoption, and ensuring the success of each practice under Chamber’s model. This role sits at the intersection of customer success, clinical quality, and operational excellence. You’ll help practices understand their performance metrics, close care gaps, use Chamber’s tools effectively, and continuously improve patient outcomes. You’ll collaborate cross-functionally with our Clinical, Product, and Data teams to make insights actionable and our practices successful. **Key Responsibilities** Provider Engagement & Performance - Serve as the primary relationship owner for assigned practices, building trust and alignment around value-based goals. - Review and interpret clinical performance data with providers — highlighting key trends, opportunities, and best practices. - Support practices in implementing improvement plans related to outcomes, utilization, and patient engagement. - Identify and escalate barriers to performance, partnering internally to develop solutions that improve results. Software Adoption & Enablement - Train and coach providers and staff on Chamber’s platform, ensuring tools are fully utilized for care coordination, documentation, and reporting. - Track user engagement and adoption metrics; proactively address underutilization through targeted interventions. - Partner with the Product and Operations teams to translate customer feedback into product improvements. Operational Excellence - Coordinate onboarding and ongoing success planning for each practice. - Create structured workflows and success playbooks that scale across the network. - Monitor key metrics (e.g., engagement rates, gap closure rates, quality performance) and deliver recurring progress reports to stakeholders. - Ensure all customer touchpoints reflect Chamber’s standards of empathy, professionalism, and reliability. **What You’ll Achieve in Your First 90 Days** - Build relationships with your first set of practices and establish recurring success reviews. - Lead joint metric reviews with providers, demonstrating insight into their population performance and operational dynamics. - Deliver the first round of practice-level training sessions on Chamber’s tools. - Establish feedback loops between practices and internal teams to ensure continuous improvement. **Requirements** - 5–8+ years of experience in customer success, practice management, or provider engagement — ideally within value-based care, managed care, or population health. - Strong understanding of clinical workflows, quality metrics, and payer-provider collaboration. - Exceptional relationship management and communication skills, with a consultative, empathetic approach. - Ability to interpret and explain healthcare data to non-technical audiences. - Passion for technology, especially implementing new technology and AI. - Detail-oriented operator who can balance proactive planning with responsive problem-solving. - Passion for improving outcomes and experiences in cardiovascular care. **Chamber Values** Our values guide how we lead, collaborate, and care: - **Low Ego:** We stay grounded, curious, and open to feedback. - **Empathy:** We build trust through compassion and thoughtful communication. - **Courage:** We take action, think critically, and challenge ideas respectfully. - **Ownership:** We follow through with integrity and hold ourselves to high standards. - **Grit:** We push through ambiguity, move with urgency, and solve hard problems with horsepower and heart. **Location** Remote. Periodic travel to practice sites or Chamber offices may be required.