Pre-Analytics Team Lead

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Pre-Analytics Team Lead Location Cleveland Facility Cleveland Clinic Main Campus Department Reference Lab Sales-Diagnostics Institute Job Code T2826W Shift Days Schedule 8:00am-5:00pm/7:00am-4:00pm Job Summary Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world . The Pre-Analytics Team Leader is responsible for the department’s courier training program and ensuring that the department adheres to all applicable safety and compliance guidelines. This position is critical to ensuring that new couriers are properly onboarded and trained prior to performing specimen routes on their own. You will serve as the training liaison for our vendor couriers, ensuring that the vendor couriers are receiving the latest updates to our training program and all applicable compliance/safety guidelines ( m aintaining the same level of service provided by CC couriers). A caregiver in this position works full-time| days| 7:00am—4:00pm or 8:00am—5:00pm. A caregiver who excels in this role will: Lead local work group in daily operations including staffing, service levels, quality and safety. Participate in hiring process as well as input on employee performance, including corrective actions and evaluations. Investigate and resolve routine operational problems and patient issues. Escalate complex problems to Supervisor/Manager. Drive local root cause analysis and implementation of improvements and counter measures. Provide response to local quality concerns and inform critical issues to senior management. Drive front line employee engagement and recognition. Facilitate development for lead techs. Lead and provide Talent Management for team leaders. Oversee onboarding and training of all employees. Order and maintain adequate supplies. Other duties as assigned. Minimum qualifications for the ideal future caregiver include: Associate’s D egree and t hree years of L aboratory experience OR High School Diploma /GED and five years of experience Preferred qualifications for the ideal future caregiver include: Bachelor's Degree in Business Administration , Healthcare Administration or a related field ( with one year of experience may substitute for experience required ) Leadership experience (does not need be direct reports, can be team lead) 5+ years of phlebotomy experience ​ Physical Requirements: Ability to perform work in a stationary position for extended periods Ability to operate a computer and other office equipment Ability to communicate and exchange accurate information Ability to travel throughout the hospital system and, in some locations, off-site. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: Please review the Equal Employment Opportunity poster . Cleveland Clinic is pleased to be an equal employment opportunity employer.