Pre-Arrival Specialist

Job description

Hourly Rate: $21.10 Regular Full-time Position Shift:1st/2nd: Must be available weekends and holidays Hourly Wage: $21.10 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled . Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit Eligibility will vary by position S ite Specific Perks Uniform laundering ( Food & Beverage, Engineering, and Front Desk ) Free Parking - within 2 blocks of the resort Complimentary work shoes - once every 6 months pending job requirements D iscount for on-duty meals and off-duty meals Company branded t-shirts, sunscreen, sunglasses, and hats for all outside positions Company branded jackets for all outside positions, as needed Quarterly recognition and awards, Service Awards, Associate/Manager of the Quarter, Associate Appreciation Week, and Housekeeping Appreciation Week Monthly birthday and special holiday celebrations Access to use of fitness facilities during specified hours As a Pre-Arrival Specialist, a typical day will include: Creates, Maintains , and updates the pre-arrival templates and Owner communications. Coordinates with other departments to conduct routine maintenance. Replies to all Vacation Planning emails/calls within the specified time frame . Corresponds with guests regarding villa location and other special requests. Communicates special requests to other departments and/or VIP amenities. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Pre-Arrival Specialist at MVW: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time . Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance . Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.