Premium Creator Account Manager

Job description

## **About the Role** Playbook works with a group of high-value, long-tenured creators whose relationships predate our current processes. These accounts are complex, trust-based, and critical to the business. We need someone to own them fully — a right hand who will be trained deeply, knows every nuance, and can manage these creators at the highest level without needing to be told twice. This is a grind-it-out, detail-obsessed role. The right person loves being in the weeds, has no conflicting priorities, and is fully committed to this creator cohort. ## **What You'll Do** - Be the right hand to our Head of Creator Management - you will be trained by them, work with them to optimize workflows and build relationships with their portfolio of creators. - Long term - manage a focused portfolio of legacy, high-touch creators who require a personalized, relationship-first approach - Serve as the primary point of contact for these creators — handle inbound, proactively reach out, and anticipate their needs - Shadow and be trained directly by the current relationship owner; absorb every nuance of these accounts - Coordinate with internal teams (product, marketing, ops) on behalf of these creators - Maintain detailed records of relationship history, preferences, and ongoing commitments - Flag risks, blockers, or opportunities early — nothing should fall through the cracks ## **Who You Are** - You are expected to be an expert on growing creator business - Someone who is deeply immersed in the creator space and confident in creator monetization strategies - Obsessively organized and reliable — you follow up, follow through, and don't let things slip - A relationship-builder at heart — you enjoy getting to know people deeply and being genuinely useful to them - Comfortable with ambiguity and able to operate independently once trained - you are a driver - Someone who finds satisfaction in execution and relationship management - Previous experience in account management, creator management, talent management, or a similar client-facing role ## **Why This Role Matters** These creator relationships represent significant revenue and brand trust for Playbook. This hire ensures continuity, protects those relationships, and frees up senior leadership to focus on growth. This is a mission-critical role, not a support role.