Premium Sales & Service Manager

Job description

POSITION: Premium Sales & Service Manager DEPARTMENT: Premium Sales & Service REPORTS TO: General Manager FLSA STATUS: Full Time, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! VENUE/PROPERTY INFO The Premium Sales & Service Manager role is located at SNHU Arena in Manchester, NH. THE ROLE As the Premium Sales & Service Manager at SNHU Arena you are responsible for driving revenue growth through the sale of premium seating and its assets –suites, lounge, clubs, etc. Your role involves developing and executing strategic initiatives to maximize revenue for seasonal and multi-year agreements, as well as single event rentals. You will target both corporate clients and individual customers, leveraging your proven track record in sales to cultivate new business relationships while maintaining existing client accounts. Your innovation is key to enhancing the guest experience and elevating the value of Premium Seating and Experiences at SNHU Arena. As a sales manager, you are committed to the financial well-being and growth of the Premium Sales & Service program and the guests who participate in it. Your contributions will drive short- and long-term revenue results. As a member of the team, you will be provided learning and growth opportunities, and contribute to seamless collaboration with various departments of the Home Office, SNHU Arena teams and appropriate stakeholders/partners. ESSENTIAL DUTES AND RESPONSIBILITIES A commitment to fostering an outbound sales culture is imperative for success. Sell annual and event-specific suites, club seats, and lounge tickets at SNHU Arena through inbound, outbound and e-commerce sales efforts. Guide SNHU Arena through the annual budgeting processes to maximize short- and long-term opportunities for Premium sales efforts. Ensure KPIs are being measured and achieved and that all company initiatives are being implemented. Follow the proper contracting procedures and work collaboratively with the venue Finance Department to ensure proper invoicing. Produce necessary sales reports as required. Assist in customer service-related inquiries as well as provide ticketing support to Premium Clients. Ensure Premium Clients and Ticket Holders receive all event credentials (tickets, parking passes, etc.) in a timely manner ahead of each event. Maintain tracking documents related to Premium inventory. Ensure suites and Premium spaces are presentable for guests on a show-by-show basis. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities may include supervising part-time event staff on occasion. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE A minimum of five (5) years in a sales and service industry is required, preferably in entertainment and/or a high-value, high-touch point industry. SKILLS AND ABILITIES Exceptional sales skills, including creating and presenting sales decks, upselling into long-term contracts, negotiation and overcoming objections. Big-picture thinking across multiple projects. Problem-solving and conflict resolution. Clear and consistent communication skills. Ability to maintain a positive culture while driving accountability. Ability to drive short-term results while strategizing long-term growth. Strong business acumen and ability to analyze industry shifts and trends. Experience maintaining relationships with clients and colleagues alike. Experience using various sales tools including CRM, lead generation programs, etc. Ability to forecast revenues, accurately assess risk and use data to inform strategy. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: SNHU Arena, Manchester, NH PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.