Premium Services Seasonal Assistant

Job description

About AMB Sports and Entertainment AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL’s Atlanta Drive Golf Club, WTGL Atlanta, and NWSL Atlanta 2028. The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands-on experience in managing the premium seating experience for NFL, MLS, and other high-profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first-class service through relationship building, proactive communication, and exceptional event-day execution. Reporting to the Manager, Premium Services , you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast-paced environment. This is a seasonal, in-person role based at Mercedes-Benz Stadium in downtown Atlanta , starting October 2026 and ending August 2027 . Key Responsibilities: Premium Member Engagement: Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in-person interactions. Serve as a trusted resource for members, ensuring their needs are met promptly and professionally. Customer Service Excellence: Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management. Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint. Operational & Event Day Support: Assist Premium Services Managers & Executives with event-day operations, including suite inspections, dark day suite use, and special service projects. Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively. Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance. Problem Solving: Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick-response approach. Escalate complex issues to management when necessary while maintaining a customer-first mindset. Administrative Duties: Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team. Expectations & Qualifications: Professionalism: Always maintain a polished and professional demeanor, representing the Premium Services brand. Communication Skills: Strong verbal and written communication skills with the ability to interact confidently with high-profile clients. Attention to Detail: Ability to manage multiple tasks while ensuring accuracy and quality in all work. Team Player: Collaborate effectively with internal teams and contribute to a positive work environment. Technical Skills: Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required. Flexibility: Must be available to work Monday – Friday during regular business hours (typically 9am – 5pm). Work hours will vary based on the event schedule and will require some evenings, weekends and holidays as needed. Physical Requirements: Ability to handle, move, or lift objects up to 50 lbs., either frequently or occasionally. Education & Experience: A degree in Sports Management, Hospitality, Business, or related field is preferred. Previous experience in customer service, hospitality, or event operations is a plus.