Premium Team Manager

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. This includes our commitment to being an inclusive workplace. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. The Premium Team Manager will manage a team of Premium Elite Relationship Managers to deliver on sales performance goals, such as driving asset consolidation and retention and expanding the breadth and depth of client relationship through product penetration, where appropriate. Assist Relationship Managers with prioritizing and managing their books, constantly seeking opportunities to enhance client delight and advance our standing as the client's sole financial institution Develop relationship managers to take a client-focused approach by being a reliable expert on the client's most complex trading, servicing and relationship needs and elevating to a status of trusted counterpart, ultimately winning wallet share Execute a disciplined approach to all business development strategies and goals to achieve business growth, while focusing on the client experience Requires in-depth knowledge of trading mechanics, fixed income, options, margin and margin regulations Deliver efficient and responsive resolution for various client situations, owning the management of the case, researching the issue and communicating the solution to the client when appropriate Exhibit critical thinking / problem solving skills to immediately address escalated client issues notice to deliver a best in class customer experience Develop an expert knowledge of internal policies, procedures and processes to ensure the most flawless and seamless execution of the most complex trading strategies Review activities of team to improve performance execution while managing risk and minimizing exposure Ability to work seamlessly across all Enterprise business lines including GWIM, US Trust, Preferred Banking, as well as internal partners within Merrill Edge to deliver a world-class relationship model and improve processes Actively engage in strategies to enhance client relationship, including the planning and organization of client events, meetings and dinners Required Qualifications: Minimum 3 - 5 years of investment, trading and brokerage experience required Minimum 2 - 3 years leadership experience Experience with advanced trading strategies, options, fixed income, and margin required Series 7, 66, 9 & 10 Confident and engaging presence Sound decision making skills with ability to manage risk and overall client experience Strong analytical and organizational skills Strong interpersonal skills and the ability to work in a team environment Ability to handle multiple tasks in a dynamic environment Desired Qualifications: Wealth management and private client experience a plus Knowledge of the Enterprise platforms a plus (US Trust, BAC, Advisory) Enterprise Job Description: This job is responsible for overseeing employees within Consumer Investments Solutions and Client Services. Key responsibilities include ensuring schedule adherence and proper call management of all team members in relation to the contact center strategy, promoting work unity improvements to workflow processes, and resolving client issues that are elevated to the supervisory level. Job expectations may include hiring, coaching team members to provide an optimal client experience, supervising day-to-day activities, performing performance reviews, and providing constructive feedback. Responsibilities: • Fosters a client-centric team environment by promoting an effective sales and service strategy and risk management process • Prioritizes employee development by providing effective coaching and sharing constructive feedback to drive operational excellence • Oversees day-to-day activities and resolves all client issues escalated to leadership Additional Skills Used: Recruiting Relationship Building Sales Performance Management Sales Strategy Strategic Thinking Account Management Client Experience Branding Executive Presence Performance Management Talent Development Customer Experience Improvement Decision Making Drives Engagement Leadership Development Workforce Planning Shift: 1st shift (United States of America) Hours Per Week: 40