Presales Solutions Engineer

Job description

"Joining Absorb as a Solutions Engineer was the best career move I've made. I get to blend my technical skills with client-facing expertise, all while working alongside brilliant minds and under incredible leadership. From customizing our LMS for unique industry needs to staying ahead of e-learning trends, there's always something new to tackle. The growth opportunities here are unparalleled – both professionally and personally." - Jessica Devine, Solutions Engineer About the role: We are looking for our next Presales Solutions Engineer, a master communicator with the ability to bring our clients’ unique learning needs alive in a test environment. Active listening and creativity are your superpowers and you’re known for delivering results, inspiring optimism and loving what you do! You will be working with our Sales and Account Executives and taking the driver's seat in assisting prospective clients to make their hopes and dreams come to fruition, putting their thoughts to paper and presenting a demo that suits their system needs. You will be able to assist clients with any technical questions they may have. Your eagerness, expertise, and interest will allow you to keep your prospects engaged and let you work with the Sales Executive to ensure that the prospect's journey is second to none. Absorb Software: Remote Work Culture https://absorb.wistia.com/medias/c2j8zl32u5?wvideo=c2j8zl32u5 What you’ll do: - Attend and perform Technical On-line Demonstrations for potential clients. - Create and customize trial portals to help demonstrate the importance and use of the LMS. - Build out use cases for prospects and solve any integration questions that they would have. - Troubleshoot any issues that a prospect encounters in the LMS. - Respond to technical questionnaires and/or functionality questionnaires. - Assist the proposals team in responding to RFIs by answering any use case or technical. questions a prospect might have. - Attend on-site demos with Account and Sales Executives. What you’ll bring: - Innovative mindset with the ability to think critically and solve complex problems. - Results-oriented drive with a strong track record of managing multiple priorities and large-scale timelines, particularly in Enterprise-level projects or clients. - Strong interpersonal, communication, and influencing skills, with the ability to navigate and build relationships across Enterprise stakeholders. - Completion of a post-secondary degree or certification, ideally aligned with business, technology, or a related field applicable to Enterprise solutions. Additional preferred qualifications: - A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations. - Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures. Technologies we use: - AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! AI @ Absorb We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.