Pricing Specialist-AT&T

Job description

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S. Must be willing to work 10am-7pm Mountain Time hours Preference for candidate to live in Mountain or Pacific Time Zones Role and Responsibilities Primary functions of this role include but are not limited to: · Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations · You may be assigned to specific suppliers exclusively. · Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards · Processing deal registrations · Segmentation and serviceability checks · Contract creation · Ensure accuracy of signed contract/documents, order gathering forms and LOAs · Research where answers and solutions are unclear or unknown · Provide resolution on first-level pricing escalations · Salesforce opportunity, quote, and order management · Strive for a 2-hour quote pick-up within Salesforce · Strive for a 2-hour email response time · Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes · Monitor and respond to questions through company chat groups and email · Build relationships with advisors, internal departments and suppliers · Team coverage · Attend regular supplier meetings and trainings · Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors Qualifications and Education Requirements · Bachelor’s degree preferred · Telecom experience 6 months+ preferred Adaptable to constant change Customer service background Advanced organizational skills Microsoft Office 365 predominantly with Outlook and Excel Intermediate computer knowledge Intermediate comprehension of telecom/technology carrier’s product offerings Exceptional written and verbal skills with engaging phone presence Preferred Skills · 1+ year telecom/technology experience Detail driven, ability to prioritize Ability to work within the “grey” when things are not black and white Self-motivated Strong communicator - ability to have hard conversations Personable Team collaborator Quick learner Independent problem solver Forward thinker Additional Notes Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.