Principal AI Experience Designer

Job description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. ### About the role: We’re reimagining the next generation of MYOB’s experience. This experience is the intersection of AI, automation, insight and human behaviour and value come together to keep our customers in flow and doing that they love most when it comes to running their business. As our **Principal AI Experience Designer,**you’ll help us shape how our customers see, feel, and trust AI inside our products. You’ll help us define and execute our AI experience Strategy along with the other Design Leaders. You will help lead the evolution of our UX, UI, and service patterns to build experiences that feel intelligent, human, and beautifully cohesive. You’ll connect the dots between brand, product, data, and design systems to bring AI to life in ways that are useful, ethical, and distinctly MYOB. ### **Drive and deliver the customer experience vision** You’ll play a pivotal role in our design leadership group, partnering closely with Group Design Managers, Research, Product, Engineering, and Brand to: - Define the vision for MYOB’s AI-first experience. - Drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI. - Elevate craft excellence, creative experimentation, and design thinking across teams. - Work to lift the profile of MYOB as an innovation-led organisation in the community. - Coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users ### The skills you'll need: - Strong in UX/UI/Product Design, with deep experience leading cross-functional projects from discovery through delivery. - Proven record designing or leading AI-powered, data-driven, or highly interactive products. - Strong skills in interaction design, visual design, and prototyping with emerging tools (Figma, Framer, V0, Diagram, etc.) and wider exploration in other AI tools and applications - Experience guiding design systems or component libraries that scale across products. - Proven ability to define strategy, connecting customer insight, data, and design to business outcomes. - Comfort working in ambiguity: simplifying complex workflows and aligning diverse stakeholders. - Strong storyteller and communicator with the ability to make the abstract tangible and influence through design. - Curiosity for AI, agents, automation, and how they reshape experience design. - Experience working with conversational, generative, or adaptive interfaces.