Principal CloudOps Engineer

**Location**: Ghent, Belgium/ Bucharest, Romania, hybrid model 2 days on-site **About the position** We’re looking for a Principal Cloud Ops Engineer to help lead and strengthen our cloud infrastructure environment. This role is suited for someone with deep **AWS** expertise, strong technical judgment, and the ability to quickly understand complex systems. You will play a key role in supporting and evolving cloud infrastructure, improving operational resilience, and helping the team manage critical technical issues. This is a hands-on principal-level role for someone who combines strong infrastructure depth with a collaborative working style. **Key Responsibilities** - Design, implement and improve core AWS-based infrastructure to support accelerated expansion of platform capabilities - Contribute to infrastructure as code practices, including work with CDK and related tooling - Diagnose, troubleshoot, and resolve complex infrastructure and platform issues - Investigate systems deeply and reverse-engineer problems when documentation or context is limited - Help maintain reliable operational support, including participation in on-call and escalation rotations - Partner closely with teammates to share context, unblock work, and strengthen team effectiveness - Ramp quickly on an existing environment and build understanding of product-specific infrastructure over time - Support knowledge transfer and continuity in a complex operational setup. **Are you our next Cloud Engineer?** Must haves - AI-Native Engineering: Comfortable using AI agents (e.g., Claude Code, OpenAI Codex/Cursor) daily to accelerate development, refactoring, and infrastructure workflows - Principal-level AWS Infrastructure Experience: Deep hands-on expertise provisioning, scaling, and managing complex AWS ecosystems - Strong Infrastructure as Code (IaC): Proven experience leveraging AWS CDK or closely related cloud provisioning frameworks to define and deploy infrastructure cleanly - Strong Scripting & Coding Skills: Proficient in writing scalable, maintainable code to automate workflows and integrate platform components - Production Debugging & Troubleshooting: Excellent track record of identifying, diagnosing, and resolving incidents in live production environments - Autonomy & Rapid Adaptability: Ability to self-direct, pick up unfamiliar systems quickly, and deliver impact with minimal initial ramp-up time - Communication & Ownership: Clear, collaborative communicator comfortable driving initiatives and participating in on-call/escalation rotation. Nice to haves - AI Infrastructure Operations: Opportunity to build, scale, and optimize specialized AI/ML infrastructure and workload pipelines (great if you have experience, but we’re also happy to help you get hands-on here) - SaaS & B2B Environments: Prior experience working within complex SaaS or high-throughput B2B software ecosystems - Infrastructure Modernization: Track record of joining mature infrastructure environments, identifying technical debt, and driving stability - High-Ownership Execution: Comfortable balancing deep individual contribution with mentorship and cross-team technical alignment. **Company Highlights:** Welcome to the new era of revenue effectiveness. The merger of Showpad and Bigtincan is creating the first AI-powered platform to strengthen the entire field selling motion. By unifying two industry-acclaimed solutions for content, readiness, engagement, and intelligence into a single operating system, we are delivering unrivaled scale and accelerated growth for our 2,000+ combined customers worldwide, including leaders in manufacturing (Dow, Dupont), healthcare (Fujifilm, Kaiser Permanente, Johnson&Johnson), CPG (Smucker’s, Mitsubishi, Stanley Black & Decker), and enterprise tech (HID, CultureAmp, LastPass). Acclaimed by analysts and adored by customers, we’re recognized as a Leader in the [Forrester](https://www.showpad.com/reports/forrester-wave-leader-2024) Wave™ Revenue Enablement Platforms, honored by [Gartner](https://www.showpad.com/reports/gartner-voice-of-the-customer-2024) as a Customers’ Choice in Revenue Enablement Platforms, and, together, endorsed by nearly 3,000 5-star customer reviews on G2. United, we’re focused on powering the next generation of field selling success through a more holistic engine that creates lasting value for our customers and a new vision for our category. Discover the revenue team outcomes we’re driving together at [](http://showpad.com/).