Principal Customer Analytics

Job description

C.H Robinson is seeking a Principal Analytics Consultant to lead high-impact, customer-facing analytics. You’ll play a critical part in helping us differentiate through insight; ensuring our commercial teams don’t just have access to data but know how to use it to win. You’ll help shape how analytics shows up in the moments that matter most: customer conversations, strategic trade-offs, and growth decisions. You’ll thrive in this role if you’re a technical problem solver who transforms complex data into clear, actionable insights, communicates those insights through effective storytelling, and builds strong relationships that drive meaningful business decisions. C.H. Robinson moves the world’s freight. We’re the industry leader in lean AI-powered supply chains that help our customers move with precision, efficiency, and confidence. Our North American Surface Transportation (NAST) Customer-Facing Analytics team turns that advantage into smarter signals, prescriptive insights, and scalable analytics solutions that accelerate customer growth and fuel commercial success. Responsibilities: Translate complex, multi-source data (internal + external) into crisp stories, insights, and recommendations that accelerate customer growth, retention, and wallet share. Embed analytics at the front of the sales cycle to raise win rates; integrate insights into QBRs, strategic reviews, and value narratives. Build dashboards, indexes, scorecards, and repeatable playbooks that move teams from defensive reporting to offensive engagement. Serve as a front-line liaison across customers, account teams, and analytics, translating business questions into analytical solutions and product enhancements. Capture the voice of the customer, prioritize enhancements, and contribute to product strategy that reflects market needs and emerging best practices. Deliver workshops, demos, and training, and curate “what to use when” libraries, case studies, and best practices. Combine internal ops data with industry signals (e.g., DAT, FTR, ACT, Statista) to craft market perspectives and thematic narratives customers can act on. Engage with strategic and high-potential customers and participate in industry forums as a C.H. Robinson analytics voice. Required Qualifications: 6+ years in analytics, decision science, consulting, or insights roles. 2+ years’ experience delivering insights that influence deals, renewals, or account growth. 4+ years’ experience with data modeling concepts, BI practices, and scalability (tools-agnostic; e.g., SQL/PowerBI/Python/modern BI a plus). Familiarity with supply chain or transportation data. Bachelor’s degree from an accredited college or university. Preferred Qualifications: Exceptional communication, facilitation, and stakeholder management skills. Ability to lead complex initiatives, balance both speed and rigor, and navigate ambiguity. Experience with quantitative and qualitative research. Values a diverse and inclusive work environment. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $93,400.00 - $210,000.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page