Principal Delivery Officer

​Working for City Hall makes a difference to the lives of Londoners. Our staff are at the centre of long-term planning and development for our great city. Organisation: Greater London Authority Job title: Principal Delivery Officer Reference: 5859 Salary: £64,690 per annum Grade: 10 Contract type: Permanent Team: Infrastructure Coordination Service Directorate: Good Growth Interview date: W/c 9th and 16th November (may be subject to change) Location: Union Street Application closing date: 1 November 2026 at 23:59:00 Good Growth Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the team The Mayor’s Infrastructure Coordination Service (ICS) is an innovative, award-winning, multi-disciplinary team that drives better collaboration in the planning and delivery of London’s utility infrastructure. This advertised role will sit within the sub-team responsible for the development and implementation of the SSM: the SuDS through Streetworks Market (SSM) . This is an exciting opportunity to play a leading role in this flagship innovation initiative: establishing the UK’s first environmental services market for sustainable drainage systems (SuDS). The SSM holds the potential to dramatically increase SuDS by leveraging planned streetworks. A cross-organisational partnership – delivered in collaboration with Thames Water – will put forward a market-led approach based on Nobel prize winning economics that will significantly reduce surface flooding risks and positively move the dial on green infrastructure across the city. Our novel approach sits at the heart of London’s climate resilience agenda, supporting Flood Ready London as one of the London Surface Water Strategy’s key delivery mechanisms. Through the SSM, we are aiming to oversee two initial market rounds, deliver at least 100 projects and ultimately convert 7,000 hectares of impermeable land to SuDS to meet our target number of properties at risk from a 1 in 30 year storm. About the role As Principal Delivery Officer within the Mayor's Infrastructure Coordination Service, you will lead the technical side of the SSM team. Working at the intersection of environmental markets, surface water management and infrastructure delivery, you will oversee the development of the SSM framework and successful implementation of the SSM market rounds. You will manage a number of technical and interdependent workstreams – SuDS design, market design, trading platform, data, monitoring & evaluation, delivery, among others – to ensure the SSM work programme is delivered successfully and within budget. This will involve convening ‘buyers’ – lead local flood authorities, Boroughs and Transport for London – together with ‘suppliers’ – utilities and contractors – to develop market and commercial arrangements, technical guidance and best practice, ensuring lessons are learned from each market round and refine the wider SSM processes. The SSM leverages London’s high volume of annual streetworks and encourages contractors to reinstate SuDS rather than traditional asphalt and concrete into their planned streetworks, thereby delivering SuDS at scale, lowering costs of delivery and reducing road disruption. The role offers a unique opportunity to work on a high-profile programme with significant visibility across City Hall, government and industry. You will engage with senior stakeholders across the GLA and the wider sector – including Flood Ready London, Ofwat, lead local flood authorities and the Environment Agency – to help shape how London's infrastructure networks support the city's growth ambitions. The successful candidate will combine strong technical acumen, a can-do attitude and programme management skills with the ability to understand and communicate complex SuDS / utility issues. Whether your background is in sustainability, environmental markets, utilities, infrastructure or a related field, you will be motivated by solving challenging problems, building effective partnerships and delivering tangible outcomes for Londoners. What your day will look like Supporting a multi-disciplinary team environment, ensuring team members feel supported and have the right resources and tools to carry out their work. Providing strategic direction across the SSM’s technical workstreams, addressing risks and technical barriers whilst achieving delivery targets. Providing support to Buyers and Suppliers and developing strong relationships with key stakeholders, including: lead local flood authorities, utilities, contractors and regulators. Working with SSM market participants to identify and deliver practical solutions to complex situations relating to environmental markets, SuDS and streetworks. Managing a large programme budget, including external consultants and overseeing procurement processes to deliver high-quality technical work, ensuring KPIs are delivered on time, within budget and to a high standard. Producing reports, case studies and best-practice guidance that capture lessons learned and influence infrastructure delivery across the sector. Analysing technical, commercial and delivery data to develop business cases for future governance and delivery models, identifying opportunities for innovation and improvement. Representing the GLA at meetings, workshops and industry events, championing collaborative approaches to infrastructure connections and housing delivery. Preparing briefings and updates for senior management, programme boards and the Mayor's Office, ensuring risks, issues and opportunities are clearly communicated. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: A successful track record of leadership, team management, and external engagement / relationship building. Degree or equivalent in a relevant field (e.g. Environmental studies, Sustainability, Civil Engineering). Technical expertise on issues related to the water, infrastructure and streetworks sectors, and addressing surface water flooding issues, as well as substantial experience relating to: Environmental Markets, Construction, Streetworks, Utilities, Development, Capital Delivery or similar (relevant transferable experience and skills welcome). Experience of successfully operating in a complex political environment and an ability to prepare timely, clear and concise reports, presentations and briefings on complex, technical, and/or sensitive issues for a range of different audiences. Strong programme and project management skills and experience, including evidence of successful delivery to time and budget. Behavioural Competencies Communicating and Influencing … is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 3 indicators of effective performance: Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well-thought-through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement Advocates positively for the GLA both within and outside the organisation Building and Managing Relationships … is developing rapport and working effectively with a diverse range of people; and sharing knowledge and skills to deliver shared goals. Level 3 indicators of effective performance: Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership Problem solving …is analysing and interpreting situations from a variety of viewpoints, and finding creative, workable and timely solutions. Level 3 indicators of effective performance Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions Research and analysis …is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 3 indicators of effective performance Expands networks to gain new information sources for research and policy development Identifies and implements methods to ensure intelligence is of a high quality Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights Tailors research investment in line with likely impact for Londoners and policy priorities Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders Planning and Organising … is thinking ahead; managing time, priorities and risk ; and developing structured and efficient approaches to deliver work on time and to a high standard . Level 3 indicators of effective performance: Monitors allocation of resources, anticipating changing requirements that may impact work delivery Ensures evaluation processes are in place to measure project benefits Gains buy-in and commitment to project delivery from diverse stakeholders Implements quality measures to ensure directorate output is of a high standard Translates political vision into action plans and deliverables The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here : GLA Competency Framework This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL). How to apply If you would like to apply for the role you will need to submit the following: Personal statement with a maximum of 500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Up to date CV. Confirmation of where candidates first saw the job role advertised (unmarked). This information is purely for internal information gathering and will not affect the application. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form , ensuring you address the essential criteria in your Personal Statement . Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345) As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Gabriele Caprotti would be happy to speak to you. Please contact them at . To find out more about the Infrastructure Coordination Service and what it is like to work in the team, we encourage prospective applicants to visit our team microsite: GLA's Infrastructure Coordination Service: New Roles . The microsite provides an overview of the team’s work, current priorities and impact, as well as details of two online information webinars where you can hear more about the roles and ask questions directly to members of the team. If you have any questions about the recruitment process, contact the who support the GLA with recruitment. This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you’ll be invited to an interview/assessment. The interview/assessment date is provisionally scheduled across weeks commencing 9th and 16th November. Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. More Support If you have a disability which makes submitting an online application form difficult, please contact . The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application. Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your personal statement. Word or PDF format preferred and do not include any photographs or images. The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework. GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.