Principal Engineer (Salesforce / nCino Architect)

Job description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Ko mātou tēnei | This is Us Join our Customer360 team and be at the heart of one of BNZ's most significant technology transformations. We're creating a connected colleague platform that brings together customer conversations, lending journeys and workflows into a single experience, helping our colleagues better support customers at every stage of their banking journey. Leveraging Salesforce, nCino and AI, we're transforming how colleagues work and how customers are served, creating smarter, faster and more connected experiences at scale. We have an opportunity for a Platform Architect (known in BNZ as a Principal Engineer) to join our team and provide architecture and technical leadership across our Salesforce and nCino platform. Mō te Tūranga | About the Role This role offers the opportunity to operate as a leader within Customer360, helping guide technical solutions for one of BNZ's most significant technology investments. By aligning with business goals and the platform’s best practice capabilities, you’ll help shape the architecture that enables us to deliver solutions that are secure, scalable, resilient, and fit for purpose as we continue our transformation journey. This is a permanent, full-time opportunity based in Wellington or Auckland, with a hybrid working model and reporting to the Platform Manager. What are five day-to-day tasks the person in this role will complete? Strategic Technical Leadership - Provide technical leadership across our teams and value streams. You’ll guide the architecture, lead the platform design and help to ensure that our engineering standards are embedded for the future. Stakeholder Influence & Delivery Enablement - Collaborate with business, technology and vendor stakeholders to align technical decisions with programme objectives to support successful delivery. Complex Problem Solving - Lead the resolution of complex technical, operational, and platform challenges by applying systems thinking and influencing solutions across organisational boundaries. Engineering & Quality Excellence - Set the standard for solutions that incorporate engineering best practices, platform reliability, security, observability and quality. Technical Coaching & Mentoring - Mentor Engineering Leads, Senior Engineers, and emerging technical leaders, helping uplift capability and foster a culture of technical excellence. What is the team culture and environment like? You'll join a highly collaborative technology group of engineers, business analysts and testers within a wider programme team across four companies and three countries. You’ll be a key member of our technical domain leadership group composed of Engineering Leads, Platform Owners, and Principal Engineers. The existing environment features people who are focused on colleague outcomes, stay cool in a crisis, and like to meet high standards of quality in everything they do. Our leadership group is committed to creating a collaborative and supportive environment while driving for continuous improvement. What is the most exciting thing about this opportunity? This role gives you with the opportunity to provide solutions for one of New Zealand's largest Salesforce and nCino implementations. You'll help guide technical decisions that will contribute to the delivery of modern banking experiences used by thousands of colleagues and customers. The role offers significant scope to leave a lasting impact through technical leadership, mentoring and engineering excellence. What is the most challenging thing about this opportunity? You'll be navigating complex enterprise environments that balance colleague outcomes, regulatory obligations, operational resilience, security requirements, and delivery priorities. Success requires pragmatic technical judgement, systems thinking, influence without authority, and the ability to guide teams while maintaining a focus on simplicity, quality, and long-term sustainability. What attributes will this person display to be successful in this role? This role is suited to someone who sees beyond individual solutions and understands how decisions impact colleagues, the platform, operations, security, and long-term maintainability. You’ll be a pragmatic leader, able to balance engineering excellence with delivery outcomes, knowing when to pursue the ideal solution versus the right solution. What skills are required for this role? Strategic Technical Leadership - Proven experience leading the technical direction across teams and platforms with the ability to influence architecture and engineering practices, feeding into technology strategy at scale. Systems & Platform Design - Strong understanding of the Salesforce and nCino platform architecture and best practice designs including resilience, scalability, security and operational reliability. Influence & Stakeholder Engagement - Exceptional communication skills with the ability to influence and collaborate with engineering leads, enterprise architects, delivery teams and business stakeholders alongside vendor expertise. Mentorship & Capability Building - A track record of mentoring technical leaders and engineers, uplifting capability, and fostering a culture of learning and continuous improvement. Engineering Excellence - Demonstrated expertise in software engineering practices, quality engineering, DevSecOps, observability, testing strategies, reliability engineering, and continuous delivery. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 13 September 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.