Principal Enterprise Architect

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Senior Principal Enterprise Architect Department: Customer Success – PLM Segment Hub Travel: Up to 15% across North America; occasional travel to PTC headquarters and internationally Role Overview PTC is seeking an experienced Enterprise Architect to help lead the design, implementation, and transformation of large-scale PLM-ERP-MES integrations within our global PLM Segment Hub. The Enterprise Architect will serve as both a technical expert and strategic leader, overseeing the design, optimization, and promotion of best practices for integrating Windchill PLM with enterprise ERP and MES systems and business processes. This individual will offer comprehensive subject matter expertise in enterprise PLM, ERP, and MES systems and processes, acting as a trusted advisor for PTC, its clients, and partners regarding architecture and business strategies at the convergence of these platforms. This position plays a critical role in shaping architectural strategy for integrated Windchill deployments across global strategic accounts, ensuring alignment with business goals, technical standards, and customer success objectives. Key Responsibilities: Best Practice Development & Scale Spearhead the development and global scaling of best practices for PLM-ERP-MES integration, collaborating with our Product Management, Professional Services, and Technical Enablement teams as well as PTC’s System Integrator ecosystem. Establish and promote best practices for business process transformation and organizational change management in relation to PLM-ERP-MES integrations, supporting cohesive product development and industrialization strategies (e.g., Engineer to Order, Configure to Order, Assemble to Order, etc.). Enterprise Architecture Leadership & Strategy Customer Engagement Support development of robust end-to-end integration strategies between Windchill PLM and ERP and MES systems, including BOM transformation and synchronization, change management, configuration management, manufacturing and process planning, supply chain, quality, service, and regulatory data exchange. Design and manage enterprise master data models for optimized enterprise business processes, system interactions, and cross-discipline data associativity. Define and evolve the Windchill enterprise architecture strategies, ensuring scalability, performance, and alignment with Digital Thread and enterprise transformation initiatives. Provide architectural and governance oversight for strategic customer engagements across global accounts for product and manufacturing data quality, lifecycle traceability, and reuse across PLM, ERP, and MES systems. Recommend and validate frameworks, accelerators, and best practices for efficient and successful enterprise implementations. Cross-Functional Collaboration Play a leadership/advisory role for PLM and enterprise architecture in new product introduction deliverables and readiness planning for go-to-market functions, technical enablement content and certification development, and product feedback loop processes. Work closely with Product Management, R&D, the Enterprise Deployment Center, and our customer-facing field teams to influence product direction and ensure world-class customer experience. Community of Practice & Partner Advisory Evangelize PLM-ERP-MES and industry-specific expertise through the PLM Community of Practice and PTC’s Partner Network by sharing technical insights, customer stories, and best practice materials. Mentor PTC Professional Services and Partner teams on leading enterprise integration practices. ​ AI Innovation & Adoption Support the evolving role of Artificial Intelligence (AI) in PTC solutions, including the integration of AI-driven capabilities into Windchill PLM, systems integration, and data orchestration. Advise on the adoption and implementation of AI technologies to enhance customer business processes, data analytics, automation, and decision support. Required Qualifications 12+ years of experience in engineering and/or manufacturing system architecture with expertise in PLM, ERP, AND/OR MES systems and business processes spanning product development, planning, manufacturing/production, and quality. Proven success in leading or facilitating PLM AND/OR ERP deployments as an implementer or administrator. Experience with major PLM (Windchill, Teamcenter, Enovia, etc.) and ERP (SAP S/4HANA, Oracle Fusion/NetSuite, Dynamics 365, Infor, etc.) platform integrations and strong working knowledge of APIs and integration frameworks for enterprise system orchestration. Deep understanding of engineering and manufacturing business processes, system configuration/customization, and deployment strategies. Strong grasp of master data governance, Digital Thread, and Integrated Product Engineering principles. Strong project/program management capabilities; able to manage multiple priorities in a fast‑paced global environment. Excellent problem solving, presentation, communication, and interpersonal skills. Comfortable engaging at the C‑suite level with ability to build trusted advisor relationships. Bachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, or related field. Preferred qualifications Strong working knowledge of ERP business processes, technical capabilities, and implementation frameworks, with emphasis on SAP solutions. Experience developing and applying best practices for enterprise solutions. Strong business acumen and familiarity with value selling principle s . ABOUT PTC’S CUSTOMER SUCCESS SEGMENT HUBS PTC’s Customer Success (CS) Segment Hubs are specialized global teams of domain experts dedicated to accelerating customer outcomes and ensuring exceptional experiences throughout the entire lifecycle. Acting as a “best-practice engine,” each Segment Hub drives innovation and continuous improvement by developing and scaling cutting-edge best practices and partnering closely with PTC’s product segments to align go-to-market strategies with real-world customer needs. These Hubs have a cross-functional makeup (combining Solutions Consulting, Professional Services, and Customer Success Management roles) and split their focus between strategic initiatives and hands-on field work – driving development of playbooks, methodologies, and training on one side, while on the other engaging directly with field teams as subject-matter experts to support key sales opportunities, implementations, and adoption programs. They also serve as the voice of the field, feeding insights from customer engagements back into PTC’s product and service roadmaps to drive continuous improvement. Within this framework, the PLM Segment Hub – focused on PTC’s Product Lifecycle Management domain – leads the charge in championing PLM best practices globally. It equips our field teams and partners with the tools, knowledge, and mentorship needed to deliver world-class PLM outcomes, and it engages directly on high-impact customer projects to ensure value realization and success in every PLM deployment. WHY JOIN US? Joining the PLM Segment Hub means being part of an elite group at the forefront of transforming how companies adopt PLM solutions, working with some of PTC’s most experienced PLM experts and global partners to deliver transformative PLM solutions for industry-leading clients. This is a high-impact role with visibility across strategic initiatives and leadership teams. You will have a range of opportunities to shape and refine the technical landscape within the organization, and you will be working in a dynamic, innovative environment that encourages continuous learning, experimentation, and career advancement. #LI_DNI Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."