Principal, Industry Solution Engineer - Travel, Transport and Hospitality

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Industry Solutions Architect - Solution Engineer is responsible for leading the Travel, Transport and Hospitality advisory and solution throughout the pre-sales cycle and delivering thought leadership to companies to transform their customer’s experience, across the value chain. The Industry Solutions Engineer is an experienced person who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create viable solutions aligned with business outcomes for prospects and customers. To accomplish this, the Industry Solutions Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations and accelerating deals. In this role, you will act as a trusted advisor to our customers while aiding the customer’s transformational journey. Responsibilities: Manage enterprise organisations in the Travel, Transport and Hospitality Industry to understand their challenges and goals through focused discovery sessions and workshops. Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. Build trusted relationship with senior executives and key decision makers across Business and Technology To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives Present compelling Salesforce & partner solutions while supporting relationships with customers and partners Collaborate and influence Product and Partners to ensure regional priorities are addressed. Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs. Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources. Willing and able to travel occasionally Skills/Experience Required: Degree in Computer Science, Software Engineering or related discipline is required. Exposure to Design Thinking, Consulting methodologies and Enterprise Architecture would be an added advantage A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions. Business case/value engineering experience to drive compelling points of view Knowledge of related applications, relational database and web technology Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills Ability to work as part of a team to solve technical problems in a varied environment Translate these needs into a compelling vision and roadmap for our customers Translating/Presenting/Understanding the unique business requirements of customers within multiple industries Deep industry expertise in Travel, Transport and Hospitality Industry Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in varied, fast paced environments Inquisitive, practical and passionate about technology and sharing knowledge Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles Good at explaining ideas and finding ways to keep people’s attention Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. 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