Principal Network Operations Engineer / IT Operations Specialist (US)

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Technology Solutions Job Description: As a Principal Network Operations Engineer , you will play a critical role within the Technology Response (L2) team, responsible for rapid incident resolution and root cause analysis across a large-scale, global network environment. Reporting to the Senior Manager, Network Operations, based in Canada, this position is focused on maintaining stability of mission-critical infrastructure and services, while driving continuous improvement in operational resilience. You will serve as a senior technical escalation point, providing hands-on expertise in complex troubleshooting, mentoring team members, and collaborating across engineering, architecture, and application teams to prevent recurrence of incidents. Key Responsibilities - Lead triage and resolution of high-severity (P1/P2) network incidents across global environments - Proficiently put to use your technical skills while making use of available tooling and deep packet and trace analysis, as needed, with a goal to identify root cause and restore service rapidly - Act as escalation point for L1/NOC teams and coordinate major incident response activities - Drive permanent fixes by partnering with engineering and architecture teams. Participate in Operational Readiness and day-2 support readiness work to ensure successful high quality support - Leverage automation and advanced tooling to improve detection, monitoring, and response times - Provide technical leadership, coaching, and guidance to junior engineers - Participate in on-call rotation and support a 24/7 operations environment Depth & Scope: Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions. Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others. Assignments are highly complex and multifaceted. May monitor, coach/ educate a small team of IT professionals. Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors. Generally reports to a Senior Manager or Executive. Education & Experience: Undergraduate degree or Technical Certificate Graduate degree, preferred 7+ years relevant experience Preferred Qualifications: Technical Expertise - Expert-level network troubleshooting and packet analysis (e.g., Wireshark, Extrahop) - Strong experience across routing/switching, firewalls, load balancers (F5), SD-WAN and Wi-Fi - Hands-on experience with cloud networking (AWS, Azure, or GCP environments) - Experience with Palo Alto firewalls and modern security frameworks (SASE concepts) - Deep understanding of DNS, DHCP, QoS, VoIP, and CDN technologies - Familiarity with Cisco ACI, DNAC, and wireless networking platforms (Cisco/Aruba) - Experience with monitoring and observability tools, and operational automation Proven experience supporting large, complex, global infrastructure environments - Strong leadership and communication skills, with ability to engage senior stakeholders - Experience driving incident resolution, root cause analysis, and prevention strategies - Certifications such as CCIE, Palo Alto, F5, or equivalent are strongly preferred Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.