Principal Pre-Sales Consultant - (Embedded Solutions)

Job description

ABOUT GEN: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. About the Role: The Principal Pre-Sales Consultant - (Embedded Solutions) is a partner-facing technical expert focused on enabling strategic partners to embed Gen Digital capabilities into their own products and experiences. This role blends pre-sales solutions consultancy, product integration to design and deliver SDK- and API-based solutions that drive adoption and revenue through strategic partnerships. Operating at the intersection of partnerships, product management and engineering, this Specialist leads technical discovery, requirements definition, integration scoping, and solution design—particularly for Gen Digitals embedded experiences. Acting as a trusted advisor, you will guide partners from concept through evaluation and implementation, ensuring solutions are both technically robust and aligned with partner and Gen Digital roadmaps Key Responsibilities: • Lead pre-sales technical discovery with strategic partners to understand business objectives, user journeys, and technical environments; translate findings into clear requirements and integration options. • Scope and define integration projects for SDK and API implementations, including effort estimates, delivery milestones, risks, constraints, and cross-functional dependencies. • Design and document integration solutions leveraging Gen Digital SDKs, APIs, and platform services, outlining multiple integration options (e.g., native SDK, REST API, web components, SSO/OIDC flows, federated token exchange) and guiding partners to the best-fit approach. • Collaborate closely with Product Management to validate feasibility, influence roadmaps, and prioritize features based on partner and market requirements for embedded and mobile solutions. • Work hands-on with partner engineering teams during POCs, pilots, and technical evaluations, providing practical guidance on SDK installation, API consumption, error handling, observability, and performance considerations. • Provide architectural input and technical leadership for mobile-centric integrations, including solutions that leverage Kotlin Multiplatform, Xcode/Swift, Android Studio, and modern JavaScript frameworks for hybrid or cross-platform experiences. • Partner with identity and security stakeholders (internally and externally) to design and validate authentication and authorization flows using Identity Providers (IdP), OIDC/OAuth2, SAML, SSO, and federated token exchange. • Act as the technical and product voice of the partner within Gen Digital—capturing and organizing requirements, documenting use cases, and providing structured feedback to Product, Engineering, and GTM teams. • Present and position Gen Digital’s embedded capabilities in a pre-sales context to partner executives, product leaders, architects, and development teams, tailoring messaging and depth to each audience. • Create and maintain partner-facing technical assets, including solution design documents, sequence diagrams, reference architectures, code samples, and integration playbooks. • Support RFP/RFI processes with detailed technical responses, architecture proposals, and integration plans, coordinating across Legal, Security, Product, and Engineering as needed. • Provide post-signature technical oversight during early implementation, ensuring that designs are correctly executed, risks are surfaced early, and expansion opportunities are identified. • Stay current on partner strategies, market trends, and competitive offerings in identity, security, and embedded consumer services to inform solution design and roadmap discussions. • Contribute to internal sales engineering enablement, sharing best practices, reusable patterns, and lessons learned across global teams. • Travel as needed to support onsite partner workshops, events, and strategic integration sessions. About you: Education: BS degree or equivalent experience in computer science, software engineering, cybersecurity, identity protection, or a related technical field. Experience: 5–10 years of experience in solutions engineering, pre-sales, technical consulting, or product management roles; at least 3+ years in a senior, customer/partner-facing technical capacity. Proven experience designing and delivering embedded solutions leveraging SDKs and APIs, ideally in B2B2C or platform/partner ecosystems. Skills: • Strong background in requirements gathering, product scoping, and solution definition—able to write or contribute to PRDs, integration specs, and acceptance criteria. • Hands-on familiarity with modern integration patterns, including RESTful APIs, webhooks, SDK-based integrations, SPAs, and secure auth flows (SSO, OIDC/OAuth2). • Experience working with or alongside mobile development teams; familiarity with Kotlin Multiplatform, Xcode/Swift, Android Studio, and modern JavaScript stacks (e.g., React, Vue, or similar) is a strong plus. • Understanding of Identity Platforms (IdP), OIDC/OAuth2, SAML, SSO, and federated token exchange and how they apply to partner and consumer experiences. • Demonstrated ability to lead technical discovery workshops, synthesize input from multiple stakeholders, and convert it into clear, actionable technical and product requirements. • Track record of supporting B2C or B2B2C partnerships, ideally with financial institutions, telcos, OEMs, or large consumer service providers. • Excellent project and stakeholder management skills; capable of managing multiple concurrent integration efforts, timelines, and cross-functional teams. • Strong analytical, troubleshooting, and problem-solving skills; comfortable operating in fast-moving, ambiguous environments with evolving requirements. • Outstanding communication skills, both verbal and written; able to clearly explain complex technical concepts to both technical and non-technical audiences. • Self-starter with a growth mindset and a strong desire to learn new technologies, tools, and industry trends in identity, security, mobile, and embedded integrations. Experience on the technical pre-sales side of Financial Services, identity theft protection services (ITPS), or anti-scam / fraud-prevention platforms is highly beneficial. • Demonstrated success in customer- or client-facing roles, building trusted relationships and driving successful technical and business outcomes Personal Attributes: • Ability to thrive in a fast-paced, high-tech environment and manage complex problems. What’s Next: After you submit your application, you can expect the following steps in the recruitment process: • TA Call • Call with Hiring Mangaer (Virtual) • 1-2 Calls with Key Stakeholders (Virtual) • (Potential) Panel Presentation to StakeHolders • Final Interview - Hiring Manager (Virtual or face-to-face)