Principal Product Complaint Analyst

Job description

**Additional Location(s):** N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. **About the role:** Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day. As a Principal Product Analyst, you will play a critical role in advancing product quality and patient safety across Boston Scientific's global organization. In addition to leading complaint handling and medical device reporting activities, you will drive large-scale, cross-functional initiatives that strengthen our global post-market quality system. This includes improving complaint handling and regulatory reporting processes, leveraging data analytics to identify risks and opportunities, and supporting continuous improvement initiatives across multiple divisions. In this highly visible role, you will collaborate with cross-functional and multisite stakeholders, communicate project progress and strategic recommendations to senior leadership, and influence decisions in complex environments. Success in this role requires strong systems-thinking, project management, analytical problem-solving, and communication skills, along with the ability to work independently while fostering a culture of collaboration, accountability and continuous improvement. **Work model, sponsorship, relocation:** At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time. **Your responsibilities will include:** ● Understand and ensure compliance with U.S. and outside-U.S. regulatory requirements for medical device complaint handling and regulatory reporting. ● Lead large, high-impact projects within the Global Quality Community to improve post-market quality across multiple divisions. ● Coordinate concurrent project activities and facilitate collaboration among multisite, cross-functional stakeholders to achieve project deliverables and timelines. ● Communicate project deliverables, milestones and timelines clearly and effectively to senior leadership. ● Influence change and align stakeholders to drive informed decision-making in situations with limited information. ● Provide audit support during front-room and back-room activities. ● Serve as a positive cultural leader by modeling high-quality work, effective communication, resilience and solution-oriented thinking. ● Utilize data and analytics to identify risks, opportunities and business priorities. ● Support the development and implementation of new standard operating procedures and work instructions to improve and standardize complaint handling and regulatory reporting processes. ● Apply systems-thinking to evaluate complex quality systems, identify process improvements, assess risk and implement sustainable solutions. ● Identify, escalate and help resolve risks while respectfully challenging existing processes and providing recommendations for improvement. ● Work independently across functions and organizational boundaries to achieve business objectives. ● Demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all documented quality processes and procedures. **Qualifications:** **Required qualifications:** ● Bachelor's degree, preferably in a scientific, engineering or technical discipline. ● Minimum of 8 years' experience in the medical device industry. ● Demonstrated ability to adapt to changing priorities while contributing effectively in a dynamic environment. ● Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint and Visio. ● Working knowledge and practical application of FDA, ISO and MDR regulations within the medical device industry. ● Demonstrated project management experience. ● Ability to travel up to 5% of the time. **Preferred qualifications:** ● Experience with nonconformance and corrective and preventive action (CAPA) processes. ● Strong research, communication and presentation skills. ● Excellent written and verbal communication, technical writing and editing skills. ● Demonstrated ability to work independently with minimal direction or supervision. ● Experience with SAS, Snowflake or similar querying and analytics software. **Requisition ID: 632195** **Minimum Salary: $ 97000** **Maximum Salary: $ 184300** The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see [—](https://secure.bscbenefitsconnect.com/index.html)will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. **At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.** Compensation for **non-exempt (hourly), non-sales roles** may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for **exempt, non-sales roles** may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). **For MA positions**: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at [](https://c212.net/c/link/?t=0&l=en&o=4007299-1&h=2437349916&u=https%3A%2F%2Fwww.bostonscientific.com%2F&a=www.bostonscientific.com) and follow us on [LinkedIn](https://www.linkedin.com/company/boston-scientific/). Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination. Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.