Principal Product Designer

Job description

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems. Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today. Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it. **The Role** As Principal Designer at Mochi Health, you'll lead the creation of healthcare experiences that feel effortless, trustworthy, and human. You'll build and lead a design team responsible for every patient and provider touchpoint—from our marketplace discovery experience to medication management tools to clinical workflows. This isn't about making healthcare prettier; it's about making it work. This is a player-coach role (roughly 80% hands-on IC work, 20% management). You'll be partnering closely with Product, Engineering, Clinical, and Operations to ensure design drives strategy. You'll establish design systems, processes, and culture that scale with our rapid growth while maintaining the quality and craft that earns patient trust in a regulated, high-stakes industry. This is fundamentally an individual-contributor role, not a management-heavy position. The majority of your time will be spent directly in the work: designing flows in Figma, owning key interactions end-to-end, and solving hard design problems hands-on. You'll lead a small, high-leverage team of 5-7 designers and researchers rather than a large organization—enough to scale design quality, without pulling you away from the craft itself. If you're looking for a role where you mostly delegate and review, this isn't it. We need someone who wants to stay close to Figma, the flows, and the details—someone energized by doing the work, not just directing it. This is a role for someone who has built and scaled design teams, shipped products people love, and understands that in healthcare, good design can literally change lives. **What You'll Do** *Design as a Player-Coach* - Get hands-on in Figma across our patient marketplace, provider tools, pharmacy platform, and clinical workflows—leading by doing, not just directing - Set design direction while personally owning key flows and interaction design - Build a design culture that balances speed, craft, and patient-centricity *Build and Lead a Lean Design Team* - Recruit, hire, and develop a small, high-performing design team (5-7 people: Product Designers, UX Researchers, Design Systems) - Create mentorship and growth paths for designers - Partner with Product and Engineering to facilitate feature needs and timelines *Establish Design Operations* - Build and maintain a scalable design system that enables consistency and speed - Implement tools, processes, and workflows that let designers focus on solving problems, not navigating bureaucracy - Define quality standards and design reviews that maintain craft without slowing velocity - Create metrics and frameworks to measure design impact on business outcomes **What You Bring** *Leadership Experience* - 10+ years in product design, with at least 4+ years leading design teams (5+ people), ideally in a player-coach capacity - Comfortable spending the majority of your time as an individual contributor while still leading a small team - Experience hiring, developing, and retaining senior design talent - Proven ability to influence executive leadership and drive design-led strategy *Craft & Execution* - Deep expertise in user-centered design, interaction design, visual design, and design systems—and still actively practicing it, not just overseeing it - Portfolio demonstrating end-to-end ownership of complex, multi-sided products - Strong understanding of modern design and AI tools (Figma, Claude, prototyping, user testing platforms) - Experience shipping products that balance user needs with business constraints *Strategic Thinking* - Can translate business goals and user needs into clear design strategy and brand vision - Comfortable with ambiguity and making decisions with incomplete information - Data-informed approach to design decisions (qualitative + quantitative) - Understands how design impacts metrics like conversion, retention, and patient outcomes *Communication & Collaboration* - Exceptional communication skills—can articulate design rationale to technical and non-technical audiences - Proven ability to build trust and alignment across Product, Engineering, and executive leadership, board members, and external stakeholders *Startup Mindset* - Thrives in fast-paced, high-growth environments where priorities shift - Comfortable wearing multiple hats and doing the work yourself when needed - Unafraid to DO as much as LEAD—this role is closer to 80% IC, 20% management **Application Process** 1. Application Review - Submit resume, portfolio, and cover letter 2. Recruiter Screen - 30-minute conversation about your background and interest (includes brief logic/probability question) 3. Hiring Manager Screen - 30-minute conversation 4. Portfolio Presentation - 60-minute deep dive into 2-3 case studies with Product/Design leadership 5. Onsite Interview - Conversations with cross-functional leaders and CEO 6. Offer - Typically 2-3 weeks from application to offer **To Apply:** Send your resume, portfolio (PDF or link), and a brief note about why you're excited about this role ## **Life at Mochi 💫** At Mochi Health, we believe you do your best work when you feel your best. From thoughtfully designed perks and healthcare options to high-impact work and real ownership, everything here is built to support you. 🥗 **Daily Meals and Espresso Bar -** Breakfast, lunch, and dinner every weekday. 💰 **Pre-Tax Commuter Perks -** Save on transit and parking through pre-tax commuter benefits 💸 **Top-of-Market Compensation -** We offer competitive salaries along with generous equity packages so you can share in the success you help create 💣 **Profitable and Rapid Growth -** We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions 🚀 **High-Impact Work -** Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide 👩‍💻 **World-Class Team -** Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure ✨ **Comprehensive Benefits -** 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans. **🌴 Time to Recharge** –Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive. **🧘 Wellness First** –From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority 🎉 **Team Socials and Community -** We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn’t hurt either 📍 **Downtown SF HQ -** Our San Francisco office is just steps from BART, Muni, and great food. It’s designed for deep work and casual collaboration The base salary for this full-time position ranges from $300,000 to $350,000, in addition to benefits and 20% yearly performance bonus. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location. ## #LI-Onsite ### **Workplace Policy** Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve. ### **Equal Opportunity** Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. ### **Candidate Privacy Notice** Please review Mochi Health's Candidate Privacy Notice [here](https://joinmochi.com/candidate-privacy-notice). ### **Accommodations** Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at **hr@joinmochi.com**.