Principal Product Designer, Conversational Platforms

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders About the Role: Remitly is looking for a Principal Product Designer to be a foundational partner on a zero to one team that’s building next-generation experiences across agentic AI platforms, messaging apps, and voice/chat interfaces, meeting our customers wherever they are. As the Principal Product Designer in this space, you’ll collaborate closely with a content partner, product managers, engineers, and researchers to define, design, and launch elegant, scalable, and human-centered conversational experiences. These initiatives will extend our features to conversational platforms like LLMs, WhatsApp, and other emerging channels, unlocking new, seamless ways for customers to get help and complete tasks beyond our core app. You’ll be a great fit if you’re motivated to create new products, systems, or experiences from scratch where there is no precedence, have strong interaction and systems thinking skills, and want to help shape how AI and conversation-driven technology can create radically better outcomes for customers. You bring a high bar for craft, a collaborative mindset, and a thoughtful sense for customer needs, especially when designing in frontier contexts. You will report to a the GM of Conversational AI Platform. You will: Partner with content to design conversational experiences across multiple platforms, including agentic surfaces, messaging apps, and virtual assistants. Lead the design of complex customer-centric conversational flows, ensuring seamless user experiences across multiple surfaces. Collaborate with product management, engineering, and research, to define product requirements and design solutions. Bring clarity to ambiguity, shaping early-stage opportunity areas into coherent experience strategies and MVPs. Help evolve our shared conversational platform and design system by developing standards, guidelines, and best practices that ensure consistency and scalability across channels. You have: 10+ years of experience in product design, with at least part of that experience focused on conversational interfaces. A strong portfolio of cohesive, intuitive, and inclusive experiences that demonstrate meaningful customer and business impact on projects you've led from concept to go to market strategies, especially in early stage 0 to 1 environments, that showcases expertise in designing conversational interfaces. A proven track record of engaging partners with confidence and clarity, explaining design rationale, influencing decisions, and building alignment through strong collaboration and storytelling. Experience working with and contributing to design systems, while designing accessible, inclusive products grounded in current usability and accessibility standards. Advanced skills in designing and prototyping complex workflows with Figma. Compensation Details. The starting base salary range for this position is typically $168000 - $210,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. Our Benefits: Flexible paid time off Health, dental, and vision + 401k plan with company matching Paid parental, medical, military and family care leave Mental Health & Family Forming Benefits Employee Stock Purchase Plan (ESPP) Continuing education benefits Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our "Connected Work Culture" fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team’s specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. Remitly is an E-Verify Employer Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.