Principal Product Manager – Internal Developer Portal

Job description

Company Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero. Job Description About the opportunity We are looking for a Principal Product Manager to own Jarvis, the Internal Developer Portal for over 4,000 Product and Tech people in Delivery Hero SE. In this critical individual contributor role, you will lead the "Unified Builder Experience" pillar, scaling Jarvis to become the single pane of glass for all engineering teams globally. You will own the product strategy and execution, transforming Jarvis from a proven entity-level solution into an active, AI-augmented control plane that radically abstracts infrastructure complexity and accelerates our software development lifecycle. At Delivery Hero, we don’t just deliver food; we deliver technology at a staggering global scale. Our engineering ecosystem consists of 4,000+ developers spread across the globe, building the future of "Everyday Apps" for iconic brands including Glovo, talabat, foodpanda, PedidosYa, and foodora. As the Principal Product Manager for our Internal Developer Platform (Jarvis), you are the architect of the developer experience. Your "product" is the very interface that 4,000 of your peers use every day to build, deploy, and monitor services. We believe our teams should spend their brilliance solving complex logistics for riders, expanding markets for vendors, and creating joy for customers not fighting with CI, hunting documentation or navigating fragmented infrastructure. Your goal is to build a platform so intuitive and automated that every developer feels it is a tailwind move from "code to customer" with zero friction. What you will do Define and Execute Strategy: Own the Jarvis product vision, overseeing its rollout from early adopters (like HungerStation) to global scale across DH Tech Foundations, Glovo, and beyond. Integrate AI Capabilities: Lead the transition from static directories to AI-powered intelligent discovery, seamlessly connecting code, documentation, people, and service ownership. Drive 360-Degree Insights: Implement proactive, agentic analysis within Jarvis to alert engineering managers to reliability risks, cost anomalies, and quality dips before they escalate into incidents. Minimize Cognitive Load: Design the IDP interface (Backstage) to abstract away the "boring" complexities of cloud infrastructure. If an engineer has to look at a manual to deploy a standard service, we haven't succeeded yet. The "Paved Road" Experience: Create "Golden Paths" that are so efficient and high-quality that developers choose them over custom solutions. You are responsible for making the right way the easiest way. Value-Stream Focus: Constantly audit the developer journey. Identify where "platform friction" is slowing down delivery to our vendors and riders, and ruthlessly prioritize its removal. Qualifications What you need to be successful 8+ years of product management experience, with a proven track record of owning the end-to-end lifecycle for highly technical products (e.g., internal developer portals, developer experience tooling, or platform infrastructure). Deep empathy for the developer experience, acting as a relentless advocate for our builders to ensure every feature actively reduces cognitive load and solves real user pain points. Exceptional ability to lead without authority and influence cross-functional teams, securing buy-in from senior engineering stakeholders across disparate global entities to adopt a unified standard. Deep technical fluency with platform engineering concepts, CI/CD pipelines, and cloud-native infrastructure, enabling you to translate low-level technical realities into intuitive user interfaces. Strong data product sense, with the ability to design features that synthesize complex inputs (DevBoost, Cloud Costs, Jira, GitHub) into proactive, 360-degree insights for engineering leaders. Experience guiding global teams through technological transformations, ensuring smooth system rollouts that protect and enhance the daily developer experience. Nice to have: Previous experience building or scaling centralized Developer Portals (e.g., Backstage) in a multi-brand or highly federated organizational structure or experience with a technical B2B product. Familiarity with AI-driven developer workflows or Agentic SDLC concepts. Additional Information What’s in it for you Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape. Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week We offer 27 days holiday with an extra day on 2nd and 3rd year of service We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses. Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses. We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com. Severely disabled applicants with equal qualifications will be given preferential consideration. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.