Principal Product Manager, Lighthouse

Job description

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you Lighthouse is Owner’s multi-location and scale initiative — the next chapter for customers who’ve experienced hyper-growth on the core platform and now need more advanced capabilities to keep scaling with us (not outgrowing us). Crucially, we do this on the one platform (not a separate “enterprise product”), so the most sophisticated features we build for multi-location brands trickle down to strengthen every single-location restaurant too — leveling the playing field by giving Davids “Goliath powers.” We’re hiring a product leader to run Lighthouse end-to-end — a PM who wants to run and build a business line (product + operating model), and who is excited to be forward-deployed with our biggest customers. You’ll spend meaningful time in the field building relationships with sophisticated restaurant groups, and you’ll turn that signal into a scalable product + operating model. Our ambition is to start and scale a business line that can become $100M+ ARR. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you'll have - Define and run the Lighthouse strategy and operating model: ICP, value prop, entitlements, and success metrics. - Build a differentiated Lighthouse customer experience across pre-sale, launch, and ongoing value delivery. - Partner tightly with Sales, Launch, Customer Success, Support, RevOps, and Engineering to keep deals moving and customers successful. - Drive the Lighthouse roadmap and ship multi-location capabilities into the one platform (not a fork). - Spend meaningful time with customers in the field and translate signal into shipped outcomes Who you’ll work with - Report directly to VP Product. - Partner closely with leaders across Sales, Launch, CS/Support, RevOps, Marketing, and Engineering. What we’re looking for - 5+ years of Product Management experience. - Builder mindset — thrives in ambiguity, prototypes quickly, and learns by building. - Technically fluent — comfortable reading code, reasoning about systems, and partnering deeply with engineers. - Rapid prototyper — uses AI, SQL, Figma, no-code, or lightweight code to validate ideas and accelerate execution. - Strong product operator — proven track record of shipping high-impact products. - Customer obsessed — excels at discovery, relationship building, and translating customer needs into product direction. - Business-minded — understands unit economics, GTM strategy, and growth levers. - Cross-functional leader — aligns teams and drives decisions across engineering, design, and go-to-market. - Founder mentality — end-to-end ownership with an entrepreneurial approach; former founders are a strong plus. Compensation and benefits - The estimated starting base salary range for this role is $275-300K, plus a generous pre-IPO equity package - Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.