Principal Product Manager, Payments

Job description

### About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. ### **The Opportunity and The Team** We are looking for a **Principal Product Manager, Payments** to lead the next chapter of Zuora’s global payments platform and coverage strategy. In this senior individual-contributor role, you will be responsible for defining and driving the long-term roadmap for **global payment acceptance, platform capabilities, and payment coverage**, ensuring that our customers can seamlessly process payments anywhere in the world. You will operate at the intersection of **product, engineering, architecture, and partnerships**, shaping how Zuora integrates with payment processors, acquirers, and orchestration partners globally. You have **previously built and launched payments platforms and global payment features at scale with a prior company**, and you bring **10+ years of hands-on payments domain experience** building and scaling integrations across regions. You will partner closely with product and engineering leaders, be the face to the customers, mentor other ZEOs in the payments area, and serve as a key thought partner to Zuora’s leadership on payments strategy. If you are passionate about building scalable, resilient payment platforms that power the Subscription Economy globally, this is the perfect time to join our team. **\***This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby. **Our Tech Stack:** Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS ## What you’ll do - **Lead the Global Payments Platform & Coverage Strategy** Define, own, and execute the multi-year product strategy and roadmap for Zuora’s payments platform, including global acceptance, payment coverage, and core platform capabilities that serve all payment processors integrated with Zuora. - **Drive Complex Processor & Orchestration Integrations** Lead the end-to-end lifecycle of complex integrations with payment processors, acquirers, and orchestration partners—from ideation, technical scoping, and design through launch, rollout, and ongoing optimization. - **Scale Global Payment Features and Functionality** Design and launch **global payment features** (e.g., new payment methods, wallets, local schemes, risk and compliance capabilities, routing/orchestration patterns) that improve authorization rates, coverage, and resilience across regions. - **Optimize Payment Performance at Scale** Analyze payment success rates and processing data across geographies and processors to identify opportunities to improve authorization rates, reduce transaction failures, and enhance redundancy and resiliency of our payment flows. - **Set Standards for Integration & Platform Quality** Establish best practices, patterns, and reusable building blocks for payment integrations (APIs, configuration models, error handling, reconciliation, observability), ensuring new integrations and features are scalable, secure, and maintainable. - **Collaborate Cross-Functionally and Across Time Zones** Work closely with engineering, architecture, design, data, and partner management teams—often across US, Beijing, and India time zones—to deliver robust payment solutions that meet the complex needs of global enterprise customers. - **Serve as the Payments Domain Expert** Act as the internal subject matter expert on payment gateways, acquirers, schemes, alternative payment methods, and payment orchestration. Provide guidance to internal teams and customers on global payment best practices and regulatory considerations. - **Be the Focal Point for Customers and Partners** Serve as a primary point of contact for strategic customers and payment partners for coverage, platform, and integration topics in the US time zone, while aligning closely with engineering and stakeholder teams in Beijing and India. ## Your experience - **Deep Payments Domain Expertise (10+ Years)** 10+ years of experience in the payments industry with a **deep understanding of the global payments ecosystem**, including gateways, processors, acquirers, schemes, wallets, and alternative payment methods. - **Proven Platform & Global Feature Ownership** Demonstrated experience **building and launching payments platforms and global payment features at a previous company** (e.g., PSP, payment gateway, payment orchestration provider, large-scale merchant/platform). You have owned platform capabilities and coverage expansions end-to-end, not just single integrations. - **Global Payments Integration Experience** Extensive experience **designing, delivering, and scaling payment integrations globally**, including working with multiple acquirers/PSPs, local payment methods, and regulatory requirements across regions (e.g., EU, UK, APAC, LATAM, North America). - **Integration Management & Technical Fluency** Demonstrated success managing **complex technical integrations** with payment processors and acquirers, including reading and working from API specifications, mapping request/response fields, handling retries, idempotency, 3DS/SCA, tokenization, and reconciliation workflows. - **Senior-Level Product Management** Strong product management track record at a senior/principal level: owning multi-quarter roadmaps, making tradeoffs across platform, coverage, and customer commitments, and delivering features that drive measurable business impact for global customers. - **Technical Aptitude and Architecture Mindset** Ability to understand the technical nuances of payment platforms and integrations, collaborate effectively with architects and senior engineers, and translate complex requirements into clear specifications and system behaviors. - **AI & Data-Driven Product Experience** Experience using AI/ML to build value-added products that connect payments with revenue or accounts receivable (e.g., automated reconciliation, collections intelligence, cash application, forecasting, or churn analytics), bridging data silos to drive measurable business outcomes. - **Global Mindset** Experience building products and platforms for a **global market**, with a good grasp of regional payment preferences, regulations, and operating constraints (e.g., PSD2, SCA, data residency, localization). - **Stakeholder and Partner Leadership** Experience owning relationships with payment processors or strategic partners, and working directly with enterprise customers to prioritize coverage, manage escalations, and align roadmaps. ## Nice to Have - Experience working with **recurring billing, subscription management platforms, or usage-based business models**. - Familiarity with **global payment regulations** such as PSD2, SCA, and PCI-DSS. - Technical background or previous experience as a **solution architect or engineer in the payments space**. - Experience with **payment orchestration platforms** or building multi-processor routing strategies. ### **Pay and Benefits** Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: - **Competitive compensation**, variable bonus and performance-based reward opportunities, and retirement programs - **Medical, dental, and vision insurance** - **Generous, flexible time off**, plus paid holidays, wellness days, and a **company-wide year-end break** - **Paid parental leave** (including fully paid leave for eligible ZEOs, subject to local policy) - **Learning & development stipend** to support ongoing growth - **Opportunities to volunteer and give back**, including charitable donation matching where available - **Mental wellbeing resources and support** #ZEOLife at Zuora ZEOs (our employees) are empowered to **take ownership**, challenge the status quo, and make a real impact. We: - Collaborate deeply across teams and regions - Learn constantly and iterate often - Build an inclusive, high-performance culture where people feel **inspired, connected, and valued** ### Our Commitment to an Inclusive Workplace **Think, be and do you.** At Zuora, different perspectives, experiences, and contributions matter — everyone counts. Zuora is proud to be an **Equal Opportunity Employer** committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from **all backgrounds** to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [**assistance@zuora.com**](mailto:assistance@zuora.com) (or local equivalent, where applicable). The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found [here](https://www.zuora.com/careers-life/). Base Pay Details $185,400—$254,950 USD