Principal Product Manager, US

Job description

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs. 🚀 OUR STORY Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it. Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London. We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience. Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX 🖍️ THIS ROLE Repairers are the demand engine of the Partly network—and this role owns their entire experience on it. That experience spans a lot of ground. Today, repairers navigate fragmented tools, manual processes, and disconnected workflows across estimating, procurement, and invoice reconciliation. They're under constant time pressure, often aren't highly technical, and operate within rules defined by the insurers funding the work. The gap between how this works today and how it could work—with Partly as the connective tissue—is exactly what this role exists to close. As Principal/Staff Product Manager, Repairer Experience, you'll own the end-to-end product experience for repairers across all of Partly's markets: the Repair App, Mobile App, and the integration surfaces that connect Partly to the broader repair ecosystem. More than owning interfaces, you'll be accountable for the total value repairers get from Partly—and for the adoption, engagement, and automation outcomes that prove it. This is a full-ownership role. You're the single accountable owner for how well Partly works for repairers—from the moment they onboard to the moment a repair order is complete. The core challenge is progressive automation. Partly's long-term value isn't delivering a better UI for the same manual work—it's eliminating the manual work altogether. Your job is to design the path from today's workflows to AI-powered experiences that automate more over time, earning trust incrementally at every step. You'll be joining at an inflection point. AI-assisted development and agentic workflows are dramatically compressing product discovery and delivery cycles. The best PMs we know aren't waiting for engineering capacity to test an idea—they build rapid prototypes themselves, deploy them, read the signals, and make decisions within days. We're looking for someone who's already working this way—or actively building toward it. 💻 WHAT YOU'LL OWN End-to-End Repairer Experience Own the complete repair workflow across every repairer persona—estimators, parts managers, and accounting teams—and every Partly surface, including the Repair App, Mobile App, and future interfaces. Key metrics: NPS, time-to-value, time spent per repair order, task completion rate. Repairer-Side Automation Define the product strategy for progressively automating estimating, procurement, and reconciliation through AI-powered recommendations, agent-driven actions, and intelligent defaults. Key metrics: Automation rate by workflow stage, manual touchpoints per order, operational time saved per repair order. Product-Led Growth Own onboarding, activation, and ongoing engagement as product design problems. Build incentive systems that encourage repairers to bring their preferred suppliers onto the network. Key metrics: Activation rate, weekly active repairers, repair orders per active repairer, repairer-driven supplier adoption. Integration Experience Own the quality and consistency of Partly's integrations with Body Shop Management Systems, estimating platforms, and other repair shop tools. A poor integration experience is a poor Partly experience. Key metrics: Integration reliability, cross-system task completion rate, reported repairer friction. Intelligence, Reporting & Auditability Own dashboards, operational reporting, and audit trails that help repairers make better decisions and demonstrate compliance to insurers. Key metrics: Dashboard adoption, audit trail completeness, insurer acceptance rate. 💻 WHAT YOU'LL DO Own your product, end-to-end - Define and evolve the product vision, strategy, and roadmap aligned with company priorities. - Continuously evaluate and improve product-market fit across global markets, from enterprise fleet operators to independent repair shops. - Own key product and PLG metrics, using them to guide every decision. - Lead go-to-market alignment, including packaging, positioning, and rollout strategy. - Serve as the single accountable owner for successes, failures, and everything in between. Stay close to customers - Spend time with repairers every week through customer calls, site visits, and product usage sessions. - Visit repair shops regularly. Understand what estimators, parts managers, and accounting teams actually do, where they lose time, and what "better" really means to them. - Combine qualitative customer insight with quantitative product and usage data. - Translate what you learn directly into prioritization and product-market fit decisions. Build and ship, not just specify - Rapidly prototype new ideas yourself using AI-assisted development and LLM-powered tools. We call this vibe coding, and it's our default approach to product discovery. - Treat prototypes as hypotheses. Put them in front of customers before writing specifications. - Run structured A/B tests and experiments where appropriate, using the results to drive prioritization. - Work directly with data by defining metrics, building dashboards, querying logs, and reading the signals yourself. Lead in the human loop - Partner closely with engineering leaders to balance discovery, delivery, and technical sustainability. - Align GTM, Customer Success, Operations, and Support around product direction and trade-offs. - Communicate priorities clearly—especially when the answer is no. - Represent the repairer's reality in every internal decision with evidence, not summaries. Lead in the agent loop - Design feedback loops that help you learn from system behavior alongside user behavior. - Define what success looks like for AI-powered and agentic features through evaluations, edge-case handling, and measurable outcomes. - Think systemically: how does a decision in the repairer experience affect the behavior of the entire network? Raise the bar - Contribute beyond your product area through shared principles, cross-product consistency, and product craftsmanship. - Help define what exceptional product ownership looks like as Partly grows. 🥷 WHAT YOU BRING Non-negotiables - Deep customer obsession with a proven habit of spending time with users in their real work environment—and using those insights to shape product direction. - A craft-level commitment to UX. The bar is software that feels effortless for busy, non-technical users working through complex, high-stakes workflows. - 5+ years owning complex B2B software products end-to-end, with accountability for outcomes—not just delivery. Experience in multi-persona or operational workflows is preferred. - Strong PLG instincts, treating onboarding, activation, and retention as product design challenges with personal ownership of adoption outcomes. - Experience building API-first or integration-heavy products, with strong intuition for where cross-system friction quietly destroys customer value. - You prototype ideas yourself using AI-assisted tools, LLM-powered development, or code. - Strong analytical instincts. You define metrics, build dashboards, interpret data, and act without waiting for a data team. - Excellent judgment in environments where repairer, insurer, and supplier priorities often compete. Strong signals we look for - Experience with AI-assisted or agentic workflow automation, particularly where automation earns trust over time rather than replacing humans all at once. - Experience in automotive, insurance, repair, or similarly operational industries involving supply chain, parts, or job management. - Experience with marketplace or network-effect businesses from the demand side. - Experience partnering closely with Customer Success and understanding where product ownership ends and CS begins. - Experience designing for mobile-first or field-based users working under significant time pressure. - Founder experience or experience as an early employee at a startup that scaled significantly. - You've killed—or fundamentally changed—a product or feature you strongly believed in, and can clearly explain why. Bonus - Experience in collision repair, the automotive aftermarket, or insurance claims. - Experience scaling products across multiple geographies or customer segments. - Experience building or operating products with meaningful AI, automation, or agentic capabilities. 🧭 HOW YOU'LL THINK AND OPERATE We're not looking for framework experts or consensus builders. We're looking for someone who thinks like this: "I visited two repair shops this week. Here's what I saw, here's what changed, and here's what I'm doing differently because of it." "I built a prototype of the new onboarding flow this afternoon. Four repairers have already tested it. Here's what I learned." "Here's what the data says. Here's what I think it means. Here's what I'm changing—and here's how I'll know if I'm wrong." "I own the repairer experience. If it's broken, that's on me. Let me show you exactly what broke and how I'm fixing it." Speed, ownership, and judgment are the baseline. What separates the best candidates is genuine empathy for repairers—and the ability to turn that empathy into products that work beautifully in the real world, not just in a demo. Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional. Equal Opportunity Partly is an Equal Opportunity Employer. All employment decisions at Partly are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Partly provides reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you need assistance or an accommodation, please let us know. 🪅 BENEFITS - Competitive base salary plus equity. Even though we’re a small startup, we offer competitive salaries and great equity. - Parental leave and flexible return to work. After returning to work, primary carers can work 4-day weeks for 100% of their pay for the first twelve weeks. For secondary carers, we offer 10 days of leave at full pay. - Flexible working hours. We’re office-first, but are flexible with hours and working from home when you need to. - Base yourself with our U.S. team in a brand new WeWork office - Monthly team lunches to celebrate our wins and enjoy each other's company outside the office. - Ergonomic workspace. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.