Principal Program Manager, Core Transfer Experience

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money - we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career - we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: Remitly is looking for a Principal Program Manager to own the operating rhythm of the Core Transfer Experience (CTX) organization. CTX owns the end-to-end consumer remittance journey — the home screen, the send flow, recipient and payment setup, and the post-submit experience — across multiple squads in Seattle, Vancouver, and Kraków. Nearly every customer who sends money with Remitly moves through what this org builds. Reporting to the GM of Core Transfer Experience, you will design and run the operating system that keeps a distributed, multi-site product organization aligned and moving: the meeting cadence, the goal-tracking system, the executive communications, and the cross-squad programs that no single squad owns. You will also be the GM's closest operational partner, ensuring her attention lands on the decisions that need her and that commitments made in leadership forums are carried through. This is an ownership role, not a coordination role. You will hold Directors to commitments, escalate on the GM's behalf, and make judgment calls about what reaches her and what you resolve yourself. Success looks like leaders coming to you before they come to her. You Will: Own the CTX operating cadence end to end — leadership team meetings, weekly check-ins, monthly demos, monthly goals reviews, and operational excellence reviews — including agendas, pre-reads, decision capture, and the follow-through that makes each cycle sharper than the last Run the org's goal-setting and tracking system across a large portfolio of org-level goals, partnering with squad leads on status and surfacing slippage early enough to change the outcome Lead cross-squad programs that span multiple teams and have no natural owner, from launch readiness through organizational change initiatives, driving each to a committed date Produce executive communications on behalf of the org, including the monthly CTX update to the CEO and senior leadership, all-hands materials, and business reviews Ensure the GM is prepared for executive forums and that her attention is directed to the highest-leverage decisions — triaging inbound against org priorities, assembling pre-reads and briefing materials, and closing the loop on commitments made in rooms she is in Partner with the GM, Recruiting, and Finance on org mechanics: headcount planning, requisition pipeline, interview loop coordination, and onboarding across three sites Build the systems, templates, and documentation that let these processes scale and survive without you personally running them Identify where the organization is losing time or clarity, and fix it without being asked You Have: 10+ years in program management, business operations, product operations, or a chief-of-staff-adjacent role, ideally supporting a product or engineering organization A record of driving outcomes across teams you do not manage, where your influence came from credibility and relationships rather than reporting lines Experience designing and running an organizational operating rhythm — meeting cadences, goal frameworks, reporting mechanisms — not just executing one someone else built Strong written communication; you can turn a messy leadership discussion into a short update an executive will actually read, and you write well enough to draft in a leader's voice Experience working closely with a senior executive — you know how to prepare a leader for a hard room, and you are comfortable representing their priorities when they are not present Sound judgment about what to escalate, what to handle, and what to let go Experience operating across time zones and cultures, including regular working overlap with European colleagues Comfort with ambiguity and a bias toward building structure where none exists Nice to Have: Experience in fintech, payments, or another regulated industry Familiarity with distributed, multi-site engineering organizations Working knowledge of Jira, Workday, or comparable planning and people tooling Compensation Details. The starting base salary range for this position is typically $140,000-$175,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid Our Benefits: Flexible paid time off Health, dental, and vision + 401k plan with company matching Paid parental, medical, military and family care leave Mental Health & Family Forming Benefits Employee Stock Purchase Plan (ESPP) Continuing education benefits Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.