Principal Program Manager-GTM

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Job Description We are seeking a Principal Program Manager – GTM/CX Portfolio to lead portfolio planning, initiative prioritization, and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization. This role is responsible for managing the end-to-end GTM/CX portfolio—overseeing work intake, sequencing, and resourcing of initiatives—while also driving adoption of internal change management processes. You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs), All-Hands, and leadership alignment sessions, ensuring clarity, accountability, and measurable business outcomes. The ideal candidate brings deep program and portfolio management expertise, proven success scaling process adoption, and experience driving GTM or CX transformation in a high-growth technology company. Your Impact A. Portfolio Management & Strategic Planning Lead GTM/CX portfolio planning across strategic initiatives, ensuring alignment with company priorities Manage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectively Partner with GTM and CX leaders to define priorities, allocate resources, and forecast capacity Drive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risks Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions B. Change Management & Process Adoption Drive adoption of internal GTM/CX change management processes Partner with business leaders, field operations, and enablement to ensure consistent use of new processes and tools Monitor adoption, identify friction points, and implement improvements to increase compliance and effectiveness Embed accountability and feedback loops to ensure processes deliver measurable business impact C. Executive Alignment & Communication Orchestrate key executive forums, including GTM/CX QBRs, All-Hands, and leadership alignment sessions Partner with functional leaders to shape agendas, curate insights, and ensure clarity of message to stakeholders Deliver crisp, compelling updates to C-level executives and senior leadership on GTM/CX portfolio health and strategic outcomes Build strong narratives that connect portfolio initiatives to business results, customer impact, and field productivity Qualifications Required Qualifications Bachelor's degree with minimum 12+ years of program management experience leading large, complex, cross-functional initiatives. Experience with a top-tier strategy, operations, or technology consulting firm. Experience in at least one defined GTM/CX domain (e.g., sales, CPQ, customer success). Proven track record of structuring ambiguous problems and driving executive alignment. Background in technology transformation, operating model change, or system implementations. Preferred Qualifications MBA from a top-tier university. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here . $155,000.00 - $251,000.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.