Principal Program Manager – Safety & Security

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: Remitly operates offices across 15+ locations in North America, Latin America, Europe, the Middle East, and Asia Pacific — and the threat landscape around those offices has never been more complex. Geopolitical volatility, active conflicts affecting employees and their travel, and rising risk in important markets have created an urgent need for a single, expert owner of our global safety and security program. This is that role. As Principal Program Manager, Safety & Security, you will report to the Director, Global Workplace Services and ensure our preparedness, taking point when the world gets complicated. You will monitor geopolitical risk across our global footprint, advise leadership on active threat situations in markets like the UAE, India, and Central America, and command our incident response when situations escalate. You will also build the physical security foundations that underpin it all: standards, audit-ready documentation, and executive protection protocols across every office location. You will partner with our retained global security consulting partner, which provides 24/7 global security operations center support, high-risk travel intel, and executive protection expertise. A core part of this role is managing that relationship and translating their intelligence outputs into Remitly's programs, escalation protocols, and leadership briefings. This is not reactive security management. It is program ownership — and it requires someone who can operate across physical security, geopolitical risk, employee care obligations, and compliance simultaneously. We're looking for a builder who is energized by global complexity, exercises judgment in high-stakes situations, and knows how to use external security expertise, translating it into programs Remitly can act on. The best security work is largely invisible. The right person for this role is motivated by exactly that. You Will: Maintain a monitoring rhythm for active threat environments, including elevated-risk locations globally. Brief GWS leadership and internal partners before situations escalate, and serve as the primary internal voice on geopolitical risk. Translate complex threat situations into clear, briefings for senior non-security leadership that inform action. Develop security standards, protocols, emergency guides, and audit-ready documentation across all Remitly office locations worldwide. Partner with GWS regional leads to implement and maintain standards at the site level. Oversee security planning for high-risk travel, board meetings, and public events, using our retained global security consulting partner and local security resources. Collaborate with HR, Legal, and Enterprise Risk Management on employee care strategy and policy — including travel safety guidance and high-risk location protocols. Manage escalation paths and communications for active safety and security situations. Create communication templates, response guides, and post-incident reviews. Coordinate with and support Operational Risk Management during enterprise crises. Lead the relationship, performance oversight, service agreement, and escalation routing with our retained global security consulting partner. Evaluate, scope, select and manage additional security vendors and tools, including risk intelligence platforms and emergency communications systems. Deliver audit-ready documentation and control evidence for ISO 27001, the Global Outsourcing Oversight program, and other applicable compliance frameworks. Support Joint State Exams, business license applications, and other regulatory processes as they relate to physical security. You Have: 7+ years of progressive experience in corporate security, global security program management, or related field — with meaningful exposure to geopolitical risk assessment and international threat environments across more than one region. Demonstrated experience monitoring geopolitical risk in markets with active threat dynamics — including conflict zones, political instability, state-actor threats, or elevated travel risk. Experience building global security programs from the ground up in a multi-site, multi-region environment, including physical security standards, incident response guides, and compliance documentation. Experience working with retained security intelligence or consulting firms, managing the relationship, scoping work, and translating outputs into organizational action and leadership briefings. Proficiency in building safety, security, and employee care frameworks, with demonstrated ability to partner with HR, Legal, and Risk on safety policy and employee protection programs. Experience supporting security-related audit or certification processes (ISO 27001, SOC 2, or equivalent). Our Benefits: Paid Vacation Medical, Dental & Vision Accident and Life Insurance Employee Stock Purchase Plan (ESPP) Mental Health & Family Forming Benefits Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.