Principal ServiceNow Technical Architect

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking a Principal ServiceNow Technical Architect to define and drive the technical direction of our global ServiceNow platform. This role will serve as the senior technical authority for platform architecture, solution design, engineering standards, and long-term scalability. You will partner with platform leadership, engineers, enterprise architects, security teams, business stakeholders, and strategic vendors to modernize capabilities and deliver secure, scalable, and maintainable solutions. This is an opportunity to shape a critical enterprise platform, influence high-impact decisions, and advance automation, AI, and digital employee experiences across a global organization. This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX. Key Responsibilities Architectural Strategy: Define the enterprise ServiceNow technical roadmap, design standards, governance controls, and reusable solution patterns. Solution Design: Lead the architecture and technical design of complex ServiceNow implementations, integrations, workflows, and platform enhancements. Platform Health & Governance: Champion scalable, upgrade-safe solutions by promoting out-of-the-box capabilities while minimizing unnecessary customization and reducing technical debt. Integration Architecture: Guide data and integration architecture across ServiceNow, CMDB, service mapping, IntegrationHub, MID Server, APIs, and connected enterprise systems. Innovation & AI: Evaluate and guide the adoption of modern capabilities including Now Assist, AI-enabled workflows, advanced analytics, and enterprise self-service. Technical Leadership: Advise platform leadership and business stakeholders while providing mentorship and architectural guidance to developers, engineers, and implementation partners. Qualifications Minimum Qualifications Bachelor’s Degree plus at least 10 years of ServiceNow experience, including 2 years of leadership experience, or demonstrated equivalency of experience and/or education. Experience defining ServiceNow architecture , technical standards, governance models, and scalable solution patterns within large, complex enterprise environments. Experience leading the technical design and implementation of enterprise ServiceNow solutions, integrations, workflows, and platform enhancements. Advanced knowledge of ServiceNow technologies, including JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST APIs, MID Server, UI Builder, and Service Portal. Experience across multiple ServiceNow capabilities, such as ITSM, ITOM, ITAM, HRSD, CMDB, Employee Center, Service Portals, or workflow automation. Strong understanding of upgrade-safe design, platform performance, security, operational resilience, and technical debt reduction. Demonstrated ability to communicate architectural decisions, influence stakeholders, and provide technical leadership across internal teams and external partners. Due to the nature of this position, U.S. citizenship is required. Preferred Qualifications Experience serving as a lead architect or senior technical authority for an enterprise ServiceNow platform. Experience leading ServiceNow modernization, transformation, platform maturity, or technical debt reduction initiatives. ServiceNow certifications such as Certified Technical Architect, Certified Master Architect, Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist. Experience with Now Assist, AI -enabled workflows, enterprise automation, analytics, or self-service modernization. Experience with Automated Test Framework, platform performance optimization , architecture reviews, and upgrade planning. Experience supporting a large-scale, global, or highly matrixed ServiceNow environment. Additional Information Relocation assistance is not available for this position Sponsorship for US work authorization is not available for this position, now or in the future. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.