Principal TAC Project DBA & Scripting Engineer

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Principal TAC Project DBA & Scripting Engineer based in Canada.** In this senior technical role, you will support Technical Assistance Center (TAC) teams by managing database-related requirements across medical imaging applications and improving the efficiency and reliability of technical support operations. You will develop and optimize database scripts, extracts, and monitoring solutions to strengthen system health visibility, performance, and availability. Working closely with other senior engineers, you will improve support processes, develop technical training, and help resolve complex database challenges affecting customers and internal teams. The role combines advanced database administration, scripting, healthcare technology expertise, and cross-functional collaboration in a quality-focused environment. This opportunity is ideal for an experienced technical specialist who enjoys solving complex problems, sharing knowledge, and helping maintain reliable medical imaging systems. ### Accountabilities - Manage database-related requests for Synapse applications from the Technical Assistance Center's project team. - Collaborate with other Principal TAC engineers to ensure technical depth, knowledge sharing, and continuity across database support activities. - Develop and enhance cross-training methodologies focused on database technologies, processes, and best practices. - Identify opportunities to streamline database-related requests, including customer-specific scripts, database extracts, and recurring tasks such as medical record number (MRN) conversions. - Design, implement, and continuously improve active database monitoring solutions to provide visibility into system health, performance, availability, and potential support issues. - Assess challenges experienced by customers and engineers, recommending process improvements that strengthen the overall support experience. - Maintain expert-level knowledge of database technologies, medical imaging products, and related technical developments through continuous learning. - Provide database-related technical training and collaborate with other senior specialists to improve team readiness. - Participate in customer site visits when necessary, including occasional short-notice or overnight travel to support customer systems. - Follow established quality procedures and comply with applicable regulatory requirements, including relevant U.S. FDA medical device regulations, ISO 13485 standards, and other applicable laws and standards. - Adapt working hours when necessary to support business needs, including occasional overtime, holidays, or work outside standard hours. ## Requirements: - Bachelor's degree required. - Oracle certification at the Oracle Certified Associate (OCA) level or higher. - At least 10 years of relevant professional industry experience. - Advanced database administration knowledge across current Synapse applications. - Advanced understanding of clinical data transfer protocols and interfaces, particularly HL7 and DICOM. - Extensive working knowledge of Synapse applications, workflows, and their implementation. - Advanced knowledge of Synapse application front-end technologies. - Strong understanding of medical informatics architecture, including VMware and storage solutions. - Ability to interpret technical data, apply product knowledge, and make independent decisions to resolve complex issues. - Excellent communication and interpersonal skills, including a professional and effective telephone manner. - Strong organizational, prioritization, and multitasking skills, with the ability to deliver results in a fast-paced, collaborative environment. - Commitment to continuous learning and adherence to quality, regulatory, and compliance requirements. Preferred qualifications: - Master's degree. - SQL certifications. - Relevant technical certifications, such as Microsoft, VMware, or Cisco. - Security certifications, such as Security+ or higher. - Willingness to travel occasionally, up to approximately 10%, depending on business needs. - Ability to meet the physical requirements of the role, including extended periods of sitting, frequent keyboard use, and regular verbal communication. ## Benefits: - Remote work: The position is advertised as remote, although eligibility to work from Canada should be confirmed. - Senior-level technical scope: Opportunity to influence database support practices, monitoring solutions, and technical processes. - Professional development: Ongoing learning and opportunities to maintain expertise in database administration, medical imaging technologies, and related systems. - Technical collaboration: Work closely with senior engineering specialists on complex database and healthcare technology challenges. - Meaningful impact: Contribute to the reliability and support readiness of medical imaging systems used in healthcare environments.