Principal Technical Product Manager – TrueChoice Defense Customer Deployment

Job description

Job Description Summary As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Customer Deployment Lead owns the strategy, pipeline, and end-to-end execution of complex customer deployments across the TrueChoice Defense (TCD) portfolio. These deployments give defense customers the digital capability to manage their fleets, analyzing their data and delivering the actionable insights and recommendations that keep fleets mission-ready. This is a senior individual-contributor role and the operational lead that moves a customer from opportunity to a fully operational, supported deployment. This person will set deployment strategy, turn approved technical designs into physical and commercial reality, and partner across the Chief Technology Office (CTO), Engineering, Customer Experience, the product line divisions, post-go-live support operations, and external vendors to deliver each rollout on schedule and in compliance. Job Description Roles and Responsibilities: 1. Customer Deployment Pipeline, Win Strategy, and Readiness Manage the deployment pipeline. Track every active and prospective rollout across the portfolio, surface expansion opportunities, and keep delivery aligned with the sales plan. Support the win. Partner with the Customer Experience (CX) team to shape win strategies, capture Voice of the Customer (VOC) input, and build the customer readiness documentation that proposals depend on. Own readiness assessments end to end. Complete customer deployment questionnaires and technical readiness assessments, pulling the required inputs from the CTO and Engineering teams. Build the cost case. Work across Sales, the CTO, and CX to aggregate inputs, build cost estimates, and author the financial justification for each deployment proposal. Lead customer solution briefings. Present solution strategy, implementation roadmaps, and deployment schedules to customer leadership, with CTO technical leads supporting the deep-dive architecture discussions. 2. Technical Deployment Leadership and Site Execution Operationalize the approved design. Turn the approved technical baseline into a working deployment during each customer rollout. Align timing with customer IT. Coordinate maintenance windows and implementation timing so they fit the deployment roadmap and the customer's operating constraints. Coordinate site readiness. Facilitate customer IT coordination and site access in support of the technical readiness work led by the enterprise technical team. Clear the path for installation. Manage site access passes, escort clearances, and facility scheduling for installation engineers during physical server (bare-metal) and hardware installation, in partnership with the CTO team. 3. Procurement Execution, Vendor Onboarding, and Commercial Licensing Own the procurement workflow. Take the approved hardware list and certified Bill of Materials (BOM) through to commercial execution. Drive purchasing. Create the internal purchase requisitions (PRs) and commercial purchase orders (POs) from the certified BOM delivered by the enterprise technical team. Onboard new vendors. Set up new hardware vendors through corporate procurement: vendor master records, credit terms, procurement agreements, and legal and tax documentation. Manage hardware delivery. Track vendor production schedules, manage the hardware budget, and handle freight, customs clearance, and delivery to customer sites. Clear software for deployment. Work with external software vendors to secure Trade Agreements Act (TAA) compliance, export clearances, and regional certifications so software can be deployed in each customer's country. Run vendor demonstrations. Plan, coordinate, and support vendor product demonstrations for customer leadership. 4. Stakeholder, Customer, and Cross-Functional Partnership Be the operational face to the customer. Serve as the primary operational contact for customer leadership and facility leads throughout implementation. Manage executive communications. Coordinate with post-go-live support operations, the CTO, and Engineering on the shared customer support channel, and monitor high-priority threads to manage executive communications and service level agreement (SLA) status. Align government reporting. Partner with support operations to align quarterly government ticket and issue reporting with the program schedule. Advise site and vendor selection. Represent the deployment function as a consulted stakeholder in technical site surveys and hardware vendor selection led by the CTO team. 5. Operational Handover, Risk, and Compliance Stewardship Own the handover package. After installation and baseline validation, assemble the operational handover: verified customer contacts and escalation matrices, completed readiness assessments, the final topology diagram, and confirmed support channel access. Drive the transition gate. Move primary account ownership from active deployment to long-term support once the receiving support organization formally signs off. Validate before transition. Confirm every escalation path, distribution list, and deployment document is complete before operational handover. Uphold data and export compliance. Support regional, national, and in-country data sovereignty and export control requirements across the pipeline, in partnership with the CTO and Cybersecurity teams. 6. Leadership and Continuous Improvement Set the deployment standard. Provide principal-level leadership and mentorship across the D&S Digital Technology team for customer deployment management. Shorten the cycle. Continuously refine onboarding playbooks, procurement handoffs, and readiness templates to reduce deployment cycle times. Remove friction across teams. Align the CTO, Engineering, support operations, and vendors to eliminate deployment blockers before they impact a committed date. Improve continuously. Use FLIGHT DECK, the GE Aerospace lean operating model, user-centric design, and outcome-based decisions to raise the bar on every deployment. You should be experienced with AI and know where it creates opportunity to expand what the team can deliver. Environment: These deployments run across cloud, SaaS, and on-premise environments, with on-premise and physical server (bare-metal) installations supported for customers whose data sensitivity requires it. Deployments frequently cross national borders, so data sovereignty, export control, and regional certification requirements shape how and where software and hardware can be delivered. ServiceNow is the system of record for support tickets and issues, and the deployment function partners closely with the CTO, Engineering, and post-go-live support operations to move each customer from build to steady-state support. Minimum Qualifications: Bachelor's degree from an accredited university or college with a minimum of 10 years of professional experience, OR Associate's degree with a minimum of 13 years of professional experience, OR High School Diploma with a minimum of 15 years of professional experience. Minimum of 7 years of professional experience in customer deployment leadership, technical program or product management, or a related Distinct Area of Work (DAW). Note: Military experience is equivalent to professional experience. Eligibility Requirement: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. This role requires access to information subject to U.S. export control regulations and to Controlled Unclassified Information (CUI). Candidates must be eligible to access export-controlled information without an export license. Desired Characteristics: Technical and Deployment Expertise: Proven ownership of enterprise customer deployments end to end: pipeline, readiness, procurement, site execution, and operational handover. Combines hands-on technical understanding with the leadership to turn high-level architecture into deployment-ready execution plans. Experience delivering in an Agile environment (Scrum and Kanban), partnering with engineering and architecture teams. Business Acumen: Breaks down complex deployment problems, documents clear readiness and cost estimates, and sizes effort and timelines credibly. Analyzes how procurement, sourcing, and vendor decisions affect compliance, cost, and schedule. Understands the competitive and operational environment across Federal and commercial markets. Leadership: Anticipates downstream consequences across technical, commercial, and customer workstreams, and tailors influence to the outcome. Explains the reasoning behind deployment and procurement decisions, and learns from both wins and misses. Recognizes when a deployment process needs to change and helps shape operational strategy with the CTO, Engineering, and support operations. Personal Attributes: Directs and mentors others in critical thinking; finds important patterns in seemingly unrelated information. Energizes cross-functional teams toward a common deployment vision and sustains momentum through setbacks. Innovates and integrates new processes that add measurable value to GE Aerospace. Key Success Metrics: Pipeline and business value: deployment pipeline conversion, win rate, and cost-estimate accuracy. Procurement and delivery: purchase order cycle time, vendor onboarding turnaround, and freight and logistics on-time delivery. Deployment execution: site readiness cycle time, readiness sign-off timeliness, and on-time operational handover. Customer and operational continuity: customer satisfaction with the deployment experience, handover sign-off quality, and SLA adherence through transition. Location and Travel: Location: Open across multiple GE Aerospace US sites. The primary location is Cincinnati, OH (Evendale); additional eligible locations include Atlanta, GA; Grand Rapids, MI; Livonia, MI; Lynn, MA; and other Ohio locations. This is a hybrid role, with onsite expectations set by the assigned location. Travel: up to 30% for customer site surveys, installation oversight, vendor onboarding, and executive stakeholder briefings. Notes: The base pay range for this position is $152,000 to $235,000 annually . The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on September 10th, 2026 . GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing. Relocation Assistance Provided: Yes