Print & Mailing Project Manager/Program Lead

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Print & Mailing Project Manager/Program Lead based in Brazil.** This is a client-facing project leadership role overseeing complex print, mailing, fulfillment, and alternative-format programs. You will own projects end to end, from requirements gathering and estimating through production, proofing, and final delivery. The role brings together clients, vendors, technology teams, quality specialists, and internal stakeholders across multiple workflows. You will translate business needs into clear production specifications, technical requirements, schedules, budgets, and acceptance criteria. Success requires strong operational judgment, financial awareness, technical aptitude, and the ability to manage competing priorities calmly. You will also help identify risks, resolve issues, improve processes, and create scalable documentation and best practices. Working remotely within Latin America, you will collaborate with a multicultural, distributed team while supporting clients in regulated industries. ### Accountabilities - Manage print, mailing, fulfillment, and alternative-format projects from initial intake through final delivery, coordinating requirements, milestones, approvals, and dependencies. - Serve as the primary point of contact for clients, vendors, and internal stakeholders, leading meetings, status reviews, requirements discussions, and issue-resolution conversations. - Gather and clarify client requirements and translate them into detailed scopes, production specifications, workflows, acceptance criteria, and documented handoffs. - Develop and maintain project schedules, estimates, budgets, production plans, and delivery milestones while monitoring financial performance, timelines, risks, and quality. - Coordinate external printing, mailing, fulfillment, and accessibility vendors, ensuring clear ownership, service levels, proofing requirements, and delivery expectations. - Partner with technology teams and vendors to define, test, and implement system configurations, production workflows, data exchanges, and technical specifications. - Oversee proofing and approval processes, working with Quality teams and subject-matter experts to ensure deliverables meet client requirements. - Monitor vendor performance, turnaround times, quality, and budget adherence, communicating progress, risks, and corrective actions to relevant stakeholders. - Resolve project and production issues, drive corrective actions, and escalate technical, operational, or compliance risks when appropriate. - Create and maintain procedures, workflows, playbooks, and best-practice documentation to support consistent and scalable operations. ## Requirements - 3+ years of project or program management experience in print production, mailing services, fulfillment, marketing production, or a closely related service environment. - Proven experience managing client-facing projects involving multiple vendors, internal teams, budgets, schedules, dependencies, and competing priorities. - Strong professional English proficiency, with the ability to lead meetings, clarify requirements, present project updates, and handle challenging client or vendor discussions. - Experience gathering business requirements and translating them into operational or technical specifications, workflows, and acceptance criteria. - Strong technical aptitude, with the ability to coordinate system configurations, production workflows, process implementations, and structured data exchanges alongside technical specialists. - Experience preparing estimates or budgets, monitoring project financials, and proactively identifying cost, schedule, quality, and delivery risks. - Excellent communication, negotiation, organization, problem-solving, and stakeholder-management skills. - Advanced proficiency with Microsoft Office, particularly Excel, and familiarity with project tracking or workflow management platforms. - Ability to work independently, remain organized in deadline-driven environments, and manage multiple projects simultaneously. - Availability to work full-time on a schedule aligned with New York business hours. ## Benefits - Fully remote work from anywhere in Latin America. - Opportunity to join a multicultural, distributed team across the Americas and Europe. - Professional growth opportunities within the localization and language-access industry. - Training and exposure to new tools, technologies, and operational processes. - Collaborative, empathetic, and globally connected work culture. - Consultant engagement on a full-time basis.