Print Operations Technician - Output Management

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Print Operations technician – Output management At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of our team, you’ll be at the forefront of enabling innovative technologies that support our premier client experience teams. This role reports to the Global Associate Director within the Secure Access / Office Technology team. Secure Access manages a portfolio of in‑office technologies including physical access, mobile credentials, secure print and scan, and digital lockers. These services ensure EY people can securely access buildings, devices, and equipment with minimal friction, while meeting global security and compliance standards. The opportunity We are seeking an experienced, highly skilled and detail-oriented Print Operations Technician within EY Secure Access. The successful candidate will be responsible for the setup, operation and maintenance of printers and server equipment. The Print Operations Technician will work closely with the customer to meet deadlines and maintain efficiency in the printing. Should be open to work in rotational shifts. You will be part of a team of highly professional and skilled infrastructure technicians working 24*5 and on call weekends. You and the team will work within a complex global environment in collaboration with other technical teams on the ongoing projects and delivered services are of high importance. You will need to have the ability to work in a technically complex environment and at the same time understand, follow and help to improve workflow and processes. Knowledge and Skills Requirements Over 5+ years of relevant experience of working in an enterprise environment. • Knowledge and experience with Active Directory, user/group/computer administration • Knowledge and experience of PowerShell and scripting (optional) • Knowledge and experience of working in an enterprise environment • Knowledge within the Network area is a plus • Printer configuration and drivers • Influence user printing behavior – Optimize duplex and color printing • Drastically reduce paper/toner usage – Pull Printing and print rules • Strengthen IT print management – Centralize administration of users and devices • Establish confidential printing – Authentication and Pull Print • Simplify document handling – Print anywhere, scan and share documents • Central Administration of users, services and devices to optimize IT operations and support • Essential Tracking to continuously monitor print activity, pin-point problem areas up-front, fine tune and optimize even more • Access Control by adding Authentication to the printer to protect devices from unauthorized use of print, scan and fax functionalities • Knowledge on scan to email, scan to file options • Knowledge of various protocols such as SMB, SNMPv3 • Knowledge of creating and implementing infrastructure certificates • Knowledge of SSL and TLS • Knowledge of Cloud infrastructures • Confidential Printing because Authentication with Pull Print ensures that prints are always delivered only into the right hands • A modular approach offering a wide suite of flexible modules and add-ons to create the exact solution you need today – with expansion options for tomorrow • Troubleshoot and resolve technical issues with printing equipment. • Documented knowledge of the following Print infrastructure print products is merit:  Kofax Equitrac, ShareScan  WJA, DCC (HP)  LRS VPSx R3 and above  Microsoft Universal Print  Printix  Ricoh SLNX v3 Personal profile/skills  Demonstrated ability to work credibly with senior stakeholders up to Partnership level  Strong communication skills, with the ability to translate complex technical concepts for diverse audiences  Comfortable operating in global, matrixed organizations across multiple cultures and time zones  Decisive, outcomes‑driven, and able to take high personal ownership of complex problem spaces  Experience managing vendors, contracts, and externally delivered services  Passion for improving user experience while balancing security, compliance, and operational realities  Strong analytical and troubleshooting skills  Ability to manage multiple projects simultaneously  Customer-focused mindset with strong attention to detail  High integrity, confidentiality, and sound judgement What we offer you At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel your talents in a diverse and inclusive culture of globally connected teams. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability‑related adjustments or accommodations you may need. EY — Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers to the most pressing issues of today and tomorrow. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.