Privacy Advisor

Job description

DeleteMe is the leader in proactive privacy protection. **We help Individuals, Families, Businesses and Security teams reduce their human attack surface** by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity [fraud.](http://fraud.operating/) [Operating](http://fraud.operating/) as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing [protection.](http://protection.deleteme/) [DeleteMe](http://protection.deleteme/) acts as a **scalable, managed defense layer** for your most vulnerable attack vector: your people. That’s why **30% of the Fortune 100**, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their [workforce.](http://workforce.deleteme/) [DeleteMe](http://workforce.deleteme/) is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy. **Job Summary:** DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a DeleteMe Privacy Advisor you will be focused on helping members through removing their information from the internet. You’ll do this by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner. **\*This is an in-person role based in our Boston, MA office. Team members are expected to work on-site five days per week to support cross-functional collaboration** ### Job Responsibilities - Protect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sources - Investigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokers - Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable - Identify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers - Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements - Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements - Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow ### Minimum Qualifications - 2–3 years of experience in internal operations, Trust & Safety, professional services, or customer support - Demonstrated ability to execute at scale, such as processing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillment - Strong critical thinking and problem-solving skills, with proven attention to detail in high-volume, accuracy-sensitive work - Clear and confident communicator, both verbally and in writing, able to explain complex issues simply and persuasively - Proficiency with G Suite tools (Gmail, Google Sheets, Docs, etc.) and experience working in Jira or similar ticketing systems - Adaptable and resilient, thrives in a fast-paced, constantly evolving environment - Passion for learning, with the ability to quickly grasp new processes, tools, and industry concepts ### Preferred Qualifications - Background in Trust & Safety, privacy operations, or fraud/risk investigations - Experience working with adversarial environments (e.g., bad actors, fraudsters, or data brokers) - Familiarity with privacy regulations or consumer data protection concepts - Demonstrated experience in process improvement and contributing feedback to product or engineering teams ### What We Offer *Benefits and eligibility may vary based on role, location, employment status, and other factors.* - Comprehensive health benefits - Medical, Vision, Dental - 401k retirement plan - Paid Parental Leave - 20 days of Paid Time Off - 11 Company-Paid Holidays - Birthday Off - Work From Home Stipend - Cell Phone Reimbursement - Fitness Membership Reimbursement - Child Care Reimbursement - DeleteMe Gold Membership - Discounted DM Plans for Friends and Family