Private Clients Advisor

Job description

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether Part of The Bicester Collection, Las Rozas Village doesn't do ordinary. Set along peaceful boulevards just 30 minutes from Madrid, our open-air, pedestrianised Village is home to more than 100 boutiques, a celebrated food and drink scene, and a team that refuses to stand still. The Retail team is hiring a Private Clients Advisor. The role As part of our Private Client Services team, the Private Clients Advisor plays a key role in shaping high-value client relationships and delivering a truly personalised luxury journey. You will own and develop a dedicated portfolio of high-value clients (VIC), driving qualified visits and sales through proactive engagement and relationship-based clienteling. You will act as both a commercial driver and experience curator, combining sales mindset with an elevated hospitality approach to deliver truly memorable and bespoke experiences. Location: This role is based on-site in Las Rozas Village What you'll be doing A few of the key responsibilities in this role: Client Portfolio Performance — Take full ownership of a high value client (VIC) portfolio, driving revenue growth through proactive outreach, structured clienteling activity, and the acquisition of new high-potential profiles to generate qualified visits and repeat behaviours Private Client Experience — Personally host clients throughout their journey, delivering bespoke experiences such as private appointments, fashion workshops, and exclusive activations through storytelling, styling expertise, and tailored recommendations Concierge & Benefits Activation — Leverage concierge services, events, and client benefits to enhance engagement, build long-term loyalty, and maximise client lifetime value CRM & Data Management — Maintain accurate and up-to-date client profiles in Salesforce, capturing preferences, behaviours, and interactions to manage pipeline, follow-ups, and performance tracking effectively Performance & Targets — Monitor personal KPIs (appointments, visits, sales) and contribute to overall team objectives, ensuring all client activity is accurately recorded and reportable What we're looking for We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring: Commercial & Relationship Expertise — Strong commercial mindset with confidence in proactive outreach and sales generation, and the ability to build trust and long-term loyalty with high-value clients Fashion & Styling Passion — Genuine passion for fashion, styling, and Personal Shopping, with the ability to deliver tailored, elevated advice to a discerning clientele Interpersonal & Communication Skills — Excellent communicator with strong interpersonal skills; fluent in English with additional languages a strong advantage Organisation & Attention to Detail — Highly organised with the ability to manage multiple client relationships simultaneously while maintaining accuracy and care Desired Experience – Proven background in client relationship management within luxury retail, hospitality, or a premium service environment What we offer A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing Our commitment We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are. Las Rozas Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge? En Las Rozas Village, las mejores experiencias las construyen las mejores personas. ¿Listo para el reto? #ExtraordinaryTogether