PRO & B2B Coordinator, US

Job description

Nordic Knots is a fast-growing Scandinavian interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless and aspirational products designed to elevate modern living. As we continue to grow, we are strengthening our sales organisation in New York to further build our Trade and Wholesale business. About the Role As the US PRO & B2B Coordinator you will be a key member of the Nordic Knots PRO Sales team, owning the service processes for B2B/Wholesale Partnerships in the US and supporting the growth of our PRO business. We are looking for a candidate who is passionate about design and the Nordic Knots brand and has a background in Wholesale, Sales Operations/ Support or Trade Sales to manage all workflows between Sales, CX and Operations for our B2B (Dropship & Wholesale) partners as well as supporting inbound Pre-Sales inquiries from Trade. The ideal candidate is organized, proactive, customer-focused, and excited to grow within a sales environment. Key Responsibilties B2B Account Management Manage ongoing relationships with Wholesale & Dropship accounts, building client relationships and servicing partners for on brand representation and growth of Nordic Knots with them Conduct regular monthly check-ins with key accounts to review performance and address needs Provide weekly inventory reports to partners to support smooth order flow and stock planning Coordinate and communicate upcoming product launches, marketing initiatives, and promotional opportunities Work closely with the marketing team to ensure B2B partners have updated assets and product information Coordinate and deliver product trainings for B2B Partners' sales & marketing teams Client Onboarding & Support Support new trade sign-ups and applications via our PRO platform Onboard new clients with appropriate resources, samples, and account support Serve as a first point of contact for trade-specific inquiries via email, phone, or chat Troubleshoot and escalate complex issues in collaboration with CX and Sales Sales Support & Lead Nurturing Manage and qualify inbound trade leads and project inquiries Track and assign hot leads to the appropriate sales team members Follow up with warm prospects and sleeper accounts to drive engagement Support sales reps with quote preparation, sample coordination, order processing and follow-ups CRM & Reporting Maintain accurate records in Lead Trackers and CRM system Ensure all trade accounts are tagged, categorized, and updated in Zendesk Conversion reporting including weekly or monthly sales activity reports and pipeline updates Marketing & Outreach Support Assist in cold outreach efforts including research and email drafting to drive conversions Collaborate with the sales and marketing team on trade newsletters and outreach Internal Collaboration Work cross-functionally with Sales, CX, Logistics, and Product teams to ensure PRO clients receive timely updates Provide feedback to improve internal systems and client-facing materials for the trade program Participate in PRO sales meetings and events Requirements Qualifications & Skills Min. 2 years of experience in Wholesale, Sales Support or Trade Sales role Experience in a design-driven sector such as a furniture, homeware, lifestyle or fashion wholesale or in relevant retail roles Strong organizational skills with experience working with product data, coordination of logistics, project management Exceptional verbal and written communication skills Comfortable using Google Workspace/Microsoft Office Values & Traits You thrive in a startup environment and are energized by building something from the ground up You are results-driven, highly organized, and passionate about interior design. You balance sales expertise with a consultative approach, ensuring clients see you as a partner You are personable, collaborative, and team-oriented, eager to teach and uplift others. Nordic Knots Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in Europe and the USA. What we offer We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up the brand with many exciting projects on the horizon. Location We are looking for a candidate located in New York.