Pro Product Specialist

Job description

Ready to be a Titan? You will become an important member of the Pro Product Excellence team, influencing the company’s continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success. What you’ll do: Own the onboarding process for customers who have purchased Marketing Pro, including a post-live “hypercare” period. Make sure our customers have an awesome ongoing experience by helping them optimize, giving them special support, and taking full ownership of their success. Work hand-in-hand with our core ServiceTitan Customer Success Managers to make sure Marketing Pro users are successful, stick around, and get a great return on their investment. Dig into the data on how our clients are using Marketing Pro to find insights, custom solutions, and spot any potential issues. Become a total Marketing Pro expert so you can answer any customer question and find a solution to common problems or concerns. Encourage customer feedback for referrals, social connections, and future adoption. Get involved in an active feedback loop with the Product team, making sure customer experience and quality of life needs for Marketing Pro are clearly communicated. What you’ll bring: 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role. BA/BS degree preferred. Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail. Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority. Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude. Intermediate level understanding of value drivers in recurring revenue business models. Experience in the home industry a plus Experience with marketing tools, including Google Ads and Meta a plus When you will work: Mon-Fri 4Pm - 1Am (Armenia) Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc. Support for Titans at all stages of life : Parental leave and support, financial planning tools, Employee Assistance Program services, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.