Process Analyst (Hybrid)

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview The Client Testing Group (CTG) Engineer is responsible for coordinating end-to-end client onboarding and internal file transfer implementation activities across Managed File Transfer (MFT) platforms. The role serves as the primary point of contact between clients, internal stakeholders, and technical teams to ensure successful onboarding, testing, and production implementation. The ideal candidate should possess excellent communication, coordination, and stakeholder management skills along with a basic understanding of Managed File Transfer concepts. Responsibilities Coordinate end-to-end client onboarding and implementation activities. Coordinate external client and internal file transfer setup requests across enterprise MFT platforms. Coordinate client file transmission setup on IBM Sterling File Gateway (SFG), Sterling B2B Integrator (B2Bi), Axway Secure Transport, Hosted FTP, and other MFT solutions. Act as the primary liaison between clients and Broadridge internal teams throughout onboarding, testing, implementation, and production cutover. Gather business and technical requirements and coordinate implementation with Infrastructure, Development, Operations, Security, and Client Service teams. Track onboarding milestones, implementation activities, testing, and provide regular status updates to stakeholders. Coordinate the resolution of onboarding and file transfer-related issues with the appropriate technical teams. Maintain onboarding documentation, implementation records, and support audit and compliance activities. Your Profile Excellent verbal and written communication skills with the ability to interact directly with clients and internal stakeholders. Strong leadership, ownership, and stakeholder management skills. Ability to lead client onboarding discussions and coordinate cross-functional teams to achieve project objectives. Basic knowledge of Managed File Transfer (MFT) concepts and protocols such as SFTP, FTPS, FTP, HTTPS, Connect:Direct (NDM), or IBM Sterling solutions is required. Strong coordination, stakeholder management, and organizational skills. Good analytical and problem-solving abilities. Good working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint). Ability to manage multiple onboarding and implementation activities simultaneously. Willingness to learn new technologies Preferred (Nice to Have) Exposure to IBM Sterling File Gateway (SFG), Sterling B2B Integrator (B2Bi), Connect:Direct, Axway Secure Transport, or similar MFT platforms. Basic understanding of certificates, encryption, authentication, and networking concepts. Exposure to Mainframe concepts (ISPF/TSO, JCL, TWS Scheduling). Experience with ITSM or project management tools such as ServiceNow, Jira etc #LI-KA2 #LI-Hybrid We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.