Process Associate - Order Management (NORAM Shift)

Job ID: 41924 | Location: Airoli, Maharashtra, India | Work Model: Hybrid To ensure effective order management and demand servicing by accurately processing customer orders, coordinating with relevant stakeholders, and providing timely communication on supply and material availability. Responsibilities Essential Function 1: Order Management Sales order processing (create, change, reject) of all order types upon rule set provided by the principal. Responsible for CSD activities. Close interaction with Business Support, Affiliates and Agents. Release incl. SAP delivery creation, monitor and check open. Orders (L/C, delivery block, pricing, export licence, bottleneck product). Review periodically of pending orders co-ordinate with BU for suitable action. Capture and maintain customer/country shipping instructions/requirements for effective and efficient order. Essential Function 2: Communication Close interaction with Marketing Service, Business Support, Affiliates and Agents. Timely communication to the customer on their order position on update supply / availability. Co-ordinate with Finance for getting SO released from Credit Block. Communicate and act on delays (communicate with customers (internal/external), affiliates, agents, Transport Manager, Order Fulfiller, Credit Management). Give feedback on order status and handle issues and claims. Proactive information of all involved parties. Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution. Essential Function 3: Service Level Agreement Achieve 100% delivery performance with customers. Monitor pending orders. Requirements BA/ B. Com degree or equivalent in related commerce field 1-2 years relevant experience in Customer Service. Working experience with a captive or outsourced shared service centre. SAP SD module experience. Quality experience in operational order execution and good understanding of the OTC process. Good understanding of the operational OTC process. Proficiency in MS Office General knowledge of SAP Our Offer Company Culture: Be part of an amazing team who will be there to support you. A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies Ongoing Professional Development Opportunities Inclusive Work Environment Approachable Leadership Long term growth opportunity Work-Life Balance Speak Up Culture Women's Inclusion Network of Clariant (WIN) Benefits: Hybrid Work Model- 3 days in office and 2 days remote Child Day Care facility fully sponsored by Clariant In-house Cafeteria & Subsidized meals 30 Days Annual Paid Leaves Clariant-Sponsored Annual Health Check-Up Centralized Company Transport for Designated Routes (Regular shift) Employee Wellbeing & Assistance Program Group Medical Insurance, Group Personal Accident Insurance and Life Insurance Maternity & Parental leave policies Performance-Based Competitive Annual Bonus Plan On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room. Your Contact Shradha Tiwari Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties. At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. Learn more about Clariant Follow us on Facebook , Instagram , LinkedIn , X and YouTube Read more about our commitment for people - download our Employment Standards Brochure