Process Discovery & Transformation Lead

Job description

ABOUT US We are a technology services company dedicated to helping organizations build and deploy cutting-edge AI solutions. From generative AI and custom LLM integrations to predictive analytics and intelligent automation, we work across industries to bring real-world AI applications to life. Our projects combine deep technical expertise with hands-on client collaboration to solve high-impact problems. Role Overview The Process & Discovery Lead will define and scale this critical function for Eliza's service offerings by identifying, structuring, and translating enterprise workflows into high-impact AI solutions. This role sits at the front of every engagement. You will work directly with executives and operators inside large organizations to uncover how work actually gets done, where value is created, and where AI can materially improve revenue, efficiency, or decision-making. You are not a consultant who writes slides. You are responsible for turning ambiguity into clear, structured AI build plans that get executed. WHAT YOUʼLL DO 1. Process Discovery & Stakeholder Engagement - Lead structured interviews with executives and frontline operators across functions - Map end-to-end workflows, decision points, and system dependencies - Identify bottlenecks, inefficiencies, and revenue leakage 2. Opportunity Identification - Translate business processes into AI use cases with clear ROI - Prioritize opportunities based on impact, feasibility, and speed to value - Quantify expected outcomes (revenue lift, cost reduction, cycle time improvement) 3. AI Solution Design - Convert findings into structured AI project plans - Define inputs, outputs, decision logic, and system integrations - Work closely with engineering teams to ensure plans are executable 4. Delivery Alignment - Act as the bridge between business stakeholders and technical teams - Ensure solutions are grounded in real workflows, not theoretical use cases - Drive clarity, scope discipline, and measurable outcomes WHAT GOOD LOOKS LIKE - You can walk into a messy organization and quickly understand how it actually runs - You ask sharp, uncomfortable questions that surface real problems - You reduce complex operations into clear, structured systems - You tie every recommendation to measurable business impact - You produce plans that engineers can build without guesswork REQUIREMENTS - 5years experience in process improvement, operations, or transformation roles - Background in Six Sigma, Lean, or similar structured methodologies - Proven track record of delivering measurable impact in large organizations - Strong experience conducting stakeholder interviews and synthesizing insights - Ability to translate business processes into structured frameworks and execution plans - Comfortable working across business and technical teams Strong Plus - Experience working with or within private equity-backed companies - Exposure to digital transformation, automation, or AI initiatives - Experience in high-growth or operationally complex environments What We Offer - Competitive compensation (salary + deployment bonuses or client uplift incentives). - Equity options in a growing AI services company. - Flexibility to work across industries and problem domains. - A collaborative, mission-driven team passionate about the real-world impact of AI.