Process Excellence & Intelligence Senior Consultant

Job description

Job Description & Summary Description We are a team that turns complexity into opportunity. We look for the curious and collaborative – ready to commit to growth, think boldly and make an impact from day one. SHAPING TOMORROW Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most. We are looking for experienced Business Process Senior Consultants (Senior Associate level) to join our Process Excellence & Intelligence team in Athens, within our broader Business Operations team. Our mission is to help clients understand, reimagine, and continuously improve their operations through business-led and data-driven approaches, supported by technology, that deliver measurable and sustainable benefits. Our team supports organizations across a range of sectors, including Energy, Manufacturing, Financial Services, and the Public Sector, throughout their operational excellence transformation journey - from strategy to execution. We help our clients achieve superior customer experiences, greater cost efficiency, productivity gains, and sustainable improvements in organizational performance. Make a real impact Client Engagements & Business Development Own project deliverables, analyses, and presentations on client-facing engagements Contribute to opportunity shaping, proposal development, and statements of work Process Analysis & Design Analyze and document existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement Map process hierarchies, process steps, roles, systems, and interdependencies Develop business blueprints and design transformation solutions using BPMN 2.0 standards Leverage process mining and AI-driven insights to uncover hidden patterns, benchmark performance, and identify high-impact improvement opportunities Strategic Translation & Optimization Lead client workshops to assess practices, identify improvement opportunities, and co-create the desired future state Translate business requirements and complex operational data into business-focused recommendations to deliver measurable improvements in efficiency, cost, productivity, automation and overall organizational performance. Define, monitor, and evaluate process performance metrics and KPIs to assess effectiveness and support continuous improvement initiatives. Support transformation and automation initiatives with digital tools and platforms. Implementation & Leadership Support clients throughout the implementation and adoption of new processes, operating models, and enabling technologies. Collaborate effectively across teams, clients, and other stakeholders to build trusted relationships. Supervise and coach junior team members on assignment delivery What you bring matters Excellent academic background from a top-tier university with a background in Engineering, Business Administration, Finance, Computer Science, Management or relevant discipline 3-5 years of relevant experience, preferably in business process management, operational excellence, business transformation, analytics, or a professional services environment Fluency in Greek and English, both written and spoken, is required Proven experience in assessing, improving and designing business processes with an operational excellence focus utilizing business process management softwares (e.g. Signavio, ARIS) Proficiency in MS-Office and professional presentation design Demonstrated ability to work with data and business intelligence tools such as Celonis and SAP Signavio Process Intelligence Understanding AI and process mining applications from a business perspective, with the ability to translate technical capabilities into operational value Understanding workflow, low-code/no-code, and automation technologies, such as Microsoft Power Platform, or equivalent tools, will be considered an advantage Experience with data analysis and visualization tools such as advanced Excel, Power BI, Tableau, or equivalent platforms Experience in Manufacturing and Supply Chain Processes Strong organization skills, solid time management, and the ability to multi-task Exceptional collaboration, communication and interpersonal skills and a team-player mentality Unwavering commitment to providing high-quality work Critical thinking, agility, and an aptitude for creative problem-solving Military services fulfilled where applicable Desirable Qualifications MBA or Postgraduate degree in Business, Operations or other related analytical practices A relevant professional qualification in Operational Excellence (e.g. Six Sigma Certification) A relevant certification in Business Process Management, such as CBPP, CBPA, CBPL, or equivalent ERP system knowledge or hands-on experience (e.g., SAP, Oracle, Microsoft Dynamics, Entersoft) BRING YOUR BEST, EVERYDAY Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you. What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means: Your work life-balance supported by a hybrid working model Your creativity sparked in collaborative office spaces Your career growing through local and global opportunities Your development advanced with continuous learning and professional certifications Your well-being cared for with extra leave days and wellness initiatives Your perspective valued in an inclusive team where your impact matters Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high – and together we surpass them. We redefine possibilities for our clients and communities. Challenge accepted? Our circle of connection matters - it’s at the heart of what we do. Click here (PwC life) All applicants will be acknowledged and treated in the strictest confidence.