Process Improvement/CI Manager

Job description

We seek an experienced Process Improvement Manager to drive operational excellence across our Global Finance Shared Services center in Bangalore, with a focus on supporting US-based operations. This role encompasses Controllership, Operational Finance, General ledger Accounts & Revenue Accounting Functions. Support Centres of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives. The ideal candidate will identify and execute process improvements, standardize workflows, and deliver measurable cost and efficiency gains. Job Description: Key Responsibilities • Lead process optimization initiatives across controllership, operations finance, and RAA functions with focus on US transaction volumes • Map current-state processes, identify inefficiencies, and design scalable solutions aligned with global best practices • Collaborate with business stakeholders and CoE leaders to prioritize improvement opportunities and manage implementation roadmaps • Establish KPIs, monitor process health metrics, and provide regular reporting on efficiency gains and cost savings • Leverage process automation tools and RPA opportunities to reduce manual effort and improve accuracy • Develop and maintain process documentation, training materials, and standard operating procedures • Support Centers of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives Required Qualifications • A qualified CA/CMA with Minimum 10-12 years of overall experience in finance & accounting in a shared services environment, with at least 5 to 6 years specifically in process improvement area. •10+ years of process improvement experience in finance shared services or similar environment • Strong knowledge of accounting operations, controllership, or operational finance functions • Experience with process mapping, Lean, Six Sigma, or comparable methodologies • Proven track record of delivering measurable cost and efficiency improvements • Excellent analytical and communication skills with ability to influence across functions • Experience supporting US-based finance operations or multi-geography reporting structures preferred Key Competencies • Process Optimization & Continuous Improvement • Project & Change Management • Strategic Thinking & Business Acumen • Cross-functional Collaboration • Financial Systems Knowledge (MS d365 is plus) • Data Analysis & Reporting Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent