Process Lead, Little Italy, #112

Job description

Gopuff is seeking a **Process Lead** for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen\* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. **We put our customers first.** Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Gopuff is seeking a **Shift Lead** for our Operations teams. Reporting to the Site Leader, this role is a core part of the facility leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. You will manage the performance of the Pack and Receive team and the development of our driver-partners. The success of the team will rely on your ability to drive and motivate the team with a focus on perfecting the customer experience for each order. **We put our customers first.** Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. ### Responsibilities: - Pack orders and receive inbound inventory during low vol / min staffed periods - Completing ICQA in low vol / min staffed periods - Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product - Quarterback and direct all associate activities during the shift - Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance - Ensure completion of close/open checklists for OA team - Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed - Develop and train new associates within site and kitchen\* (if/when Site Leadership is unable to be on shift) - Manual intervention of driver routing & dispatching. - Shelf move activities (for reorganization & backstock) - Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking - Troubleshoot/ root cause analysis for defects within shift - Stand, push, pull, squat, bend, reach and walk during shifts - Handle products that may contain tobacco, nicotine, and/or alcohol - Work in freezer locations periodically throughout shifts - Complete additional assigned duties based on the needs of the busines ### Qualifications: - 2 years of internal Gopuff experience - 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience - 1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred - Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends - Team-oriented mentality - Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business - Ability to stand, bend, reach and walk during shifts - Ability to lift up to 49 pounds - Professional fluency in Spanish, preferred ### Responsibilities: - Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed - Assist in meeting performance objectives (Work v Forecast, Shift Fill, PB90, pack times, mispack rates, inventory accuracy) - Improve driver performance (drive times, return times, orders per hour) - Deliver customer happiness - Escalate issues, managing exceptions and resolving issues - Develop the Operations Associate and Driver Partner teams through standard processes and implementation of process change - Leverage best practices within the site and from other sites to improve the customer experience - Monitor Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews - Maintain overall site appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management - Handle, scan and move product in a safe and well-organized manner - Stand, push, pull, squat, bend, reach and walk during shifts - Use carts, pallet jacks, dollies and other equipment to move product - Handle products that may contain tobacco, nicotine, and/or alcohol - Work in freezer locations periodically throughout shifts ### Qualifications: - Bachelor's Degree or 2 years of internal Gopuff experience - 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience and 1+ years of experience in improving processes and efficiencies - Ability to work with fluid schedules; be available during peak hours of operation (5pm - 12am) and visiting facility on Friday, Saturday, and Sunday - Team-oriented mentality - Ability to lift up to 49 pounds ### Pay - Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area. - **Chicago, IL: USD $20.30** - The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.